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question asked: Feb 21 '14, 3:05 a.m.
question was seen: 2,767 times
last updated: Feb 21 '14, 5:40 a.m.

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RTC password reset error

0
Miroslav Sporin (1●1●1) | asked Feb 21 '14, 3:05 a.m.
edited Feb 21 '14, 5:40 a.m. by Krzysztof Kaźmierczyk (7.5k●4●80●103)

Hi,

When I try to reset password for RTC client, I get this message:

CRJAZ0716I

The password was reset for user "{0}", but an error occurred sending e-mail to "{1}". This may be a problem with the email configuration on the server or connectivity to the mail server. Check the server e-mail settings and then reset the password again.

But, for example, when I try to send invitation to the same client, mail was sent succesfully.

Can someone help me?

Comments
Krzysztof Kaźmierczyk commented Feb 21 '14, 5:39 a.m.

Hi Miroslav,
Have you looked into ccm.log and jts.log whether you have any errorr there? This is what I would start investigation from.

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