It's all about the answers!

Ask a question
QuestionsTagsUsersBadges
Guidelines | FAQ
Follow this question
Question details

×42,883
×52

question asked: Feb 21 '14, 3:05 a.m.
question was seen: 2,927 times
last updated: Feb 21 '14, 5:40 a.m.

Related questions

RTC password reset error

0
Miroslav Sporin (1●1●1) | asked Feb 21 '14, 3:05 a.m.
edited Feb 21 '14, 5:40 a.m. by Krzysztof Kaźmierczyk (7.5k●4●80●103)

Hi,

When I try to reset password for RTC client, I get this message:

CRJAZ0716I

The password was reset for user "{0}", but an error occurred sending e-mail to "{1}". This may be a problem with the email configuration on the server or connectivity to the mail server. Check the server e-mail settings and then reset the password again.

But, for example, when I try to send invitation to the same client, mail was sent succesfully.

Can someone help me?

Comments
Krzysztof Kaźmierczyk commented Feb 21 '14, 5:39 a.m.

Hi Miroslav,
Have you looked into ccm.log and jts.log whether you have any errorr there? This is what I would start investigation from.

Be the first one to answer this question!

Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.