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question asked: Nov 11 '15, 9:28 a.m.
question was seen: 3,244 times
last updated: Jan 14 '16, 10:59 p.m.

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How to use email for workitem updates

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George Penfold (11●1●1) | asked Nov 11 '15, 9:28 a.m.
 Hello

I've just taken over the role of RTC administrator from another employee. 
I've been asked to implement a way of updating work items through the use of email.

The users have even suggested they should be able to create work items that way also.

Having done some searching I can only really find something called JazzConnect-EMAIL from CM-Logic.

Before I pursue that further has anyone here done it before?
Have you used the tool from CM-Logic?

My users also want to sign off on approvals also which this tool claims to be able to do.

Appreciate any comments.
GP. 

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sam detweiler (12.5k●6●195●201) | answered Nov 11 '15, 10:22 a.m.
Yes, you found the EMail integration product. IBM will not provide one. I haven't seen any other provider try to enter this market.

yes, you can use approvals to move/prevent movement to different workflow states
Comments
George Penfold commented Nov 13 '15, 9:11 a.m. | edited Jan 14 '16, 10:59 p.m.

Thank you Sam.
I will take a closer look at that then.

Guido Schneider commented Nov 14 '15, 1:41 p.m.

we have this email reader/sender from CM Logic.
I can recommend it. It's quite powerfull

regards
Guido

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