[closed] configure Email templates in RTC

Simon Eickel (1.1k●7●54●57) | asked May 23 '17, 7:54 a.m.
closed May 29 '17, 3:46 a.m.

Hi there,

a long time has gone and I'm back with an easy question.

When configuring our email templates it is necessary to get information of custom attributes.

This guide describes the possibility to address custom attributes using ${workItem.get()}:

https://jazz.net/library/article/957 (one of the last tops - Limitations)

What do I need to put into the brackets () ?

The name is not working and the id is also not working.

Any suggestions would be helpful :)

Thanks,

Simon

Accepted answer

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Ian Wark (797●1●35●50) | answered May 29 '17, 2:10 a.m.

Hi Simon

I got this to work using the id of the custom attribute. I used double quotes and it obtained the value.

${workItem.get("myid")}

HTH

Simon Eickel selected this answer as the correct answer

Comments

Simon Eickel commented May 29 '17, 3:46 a.m.

Hi Ian,

thanks - that's it!