How to notify all users of RTC?
2 questions:
1. A reasonable thing to expect from an application is the ability to send a mail to all users informing them about maintenance activities (upgrades, planned outages, etc.).
I dont see any option in the RTC UI for this, on the Jazz Server Home or Application (CCM) administration pages.
How can I send a mail to all RTC users?
2. I see there is a System Alerts option, which can help to add a header message. Is it possible to edit the font size or color of it?
The current font size is too small. Also, only a part of the message shows. One needs to click on the message to view it fully. Either the full message needs to show, or it needs to be a moving one.
Accepted answer
4 other answers
Basically, there are the following options I am aware of:
- See Zee's accepted answer and create a theme that shows this in the Web UI. This is used by various customers.
- See Sec's answer and use LDAP or export users to create user lists and/or a subscription based email mechanism to alert users. Various customers use this for their environments.
Hi - For your first question, this may help you.
Go to Manage Project Areas -> Members -> Select Required Members on checkbox -> Click on Member menu -> Click on Invite to join Team.
You will get a mail screen, edit the required fields like (headline and body).
-Sud
Go to Manage Project Areas -> Members -> Select Required Members on checkbox -> Click on Member menu -> Click on Invite to join Team.
You will get a mail screen, edit the required fields like (headline and body).
-Sud
Comments
Hi Sud,
Yesterday I followed this instruction, assuming it's the simplest one, yet it had a very undesired side effect: RTC generated a set of standard tasks for joining the team (four tasks) per each notified user, subscribed me to these tasks and sent notifications to users and myself. So I ended up with 4900 e-mails, and moreover hundreds of users started asking me what these tasks are about, so I had to cancel them, which generated another set of notifications for them. It was a nightmare, I spent half a day cleaning this mess.
Yes, this would be an extremely bad way to notify users. I've left this thread in the forum as a warning to everyone to not do this.
Comments
supreeth K S
Jul 04 '19, 6:13 p.m.HI,
I'm looking to notify the RTC users about the outage plan. currently we are in RTC v4.0.6.
Can I know where exactly I can update the information so that users get notified ?
I tried with above steps, but after going to manage project area > I didn't find Members option