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question asked: Feb 11 '14, 4:32 p.m.
question was seen: 5,309 times
last updated: Feb 11 '14, 8:58 p.m.

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Error ID: CRRRW7573E when importing documents into RRC?

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Cherifa Mansoura (1●5●5) | asked Feb 11 '14, 4:32 p.m.
retagged Feb 11 '14, 4:34 p.m. by Laura W. Hinson (161●2●6)
Do we have solution for this error while importing document Word  to RRC? 
This is happening in the prod env. Thanks for your help

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Javed Iqbal (1) | answered Feb 11 '14, 7:46 p.m.
JAZZ DEVELOPER
Hello Cherifa

Which version of RRC are you using in the production environment ?
I guess this was an issue with importing complex word documents in the earlier versions of RRC and was fixed in 4.0.3.

Regards
Javed
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Cherifa Mansoura (1●5●5) | answered Feb 11 '14, 8:18 p.m.
 RRC 4.0.4 is the version. I have tried several type of documents ( word with images embedded such as diagram, word without images) and still having the same error.
Thanks for helping
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Javed Iqbal (1) | answered Feb 11 '14, 8:27 p.m.
JAZZ DEVELOPER
can you check the rm.log and let me know the complete error you receive while you import the word doc ?
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Cherifa Mansoura commented Feb 11 '14, 8:58 p.m. | edited Feb 11 '14, 8:58 p.m.

 here is the error message:

the errors might be due to problems with the contents. REview the status messages shown. You might be able to modify the MS word document to allow it to be imported without errors.
Errors
Conversion error
Details: errors occurred while performing document conversion. See error log for more detail


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