Which version of RRC are you using in the production environment ?
I guess this was an issue with importing complex word documents in the earlier versions of RRC and was fixed in 4.0.3.
RRC 4.0.4 is the version. I have tried several type of documents ( word with images embedded such as diagram, word without images) and still having the same error.
here is the error message:
the errors might be due to problems with the contents. REview the status messages shown. You might be able to modify the MS word document to allow it to be imported without errors.
Errors
Conversion error
Details: errors occurred while performing document conversion. See error log for more detail
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