It's all about the answers!

Ask a question
QuestionsTagsUsersBadges
Guidelines | FAQ
Follow this question
Question details

×6,035
×2,352
×1,235
×343
×60
×37

question asked: Jan 23 '14, 8:00 a.m.
question was seen: 7,240 times
last updated: Jan 24 '14, 1:27 p.m.

Related questions

ERROR com.ibm.rational.insight.setup.steps.ConfigureInsightLicenseStepService : CRRRA5060E: Failed to read resource. when installing license

0
Krzysztof Kaźmierczyk (7.5k●4●80●103) | asked Jan 23 '14, 8:00 a.m.
retagged Jan 23 '14, 12:56 p.m. by Laura W. Hinson (161●2●6)
Hi all,
When I setup Insight 1.1.1.3, I am getting following error when installing licenses in Insight:

ERROR com.ibm.rational.insight.setup.steps.ConfigureInsightLicenseStepService : CRRRA5060E: Failed to read resource.

But the validation is successful. How can I troubleshoot it?

4 answers

Most liked answers ↑|Newest answers|Oldest answers

0
permanent link
Ali Manji (591●4●7) | answered Jan 23 '14, 9:56 a.m.
JAZZ DEVELOPER
Hi Krzysztof - Are there any other errors showing in the setup log? 

At times, this error shows up when the AAA.properties file can not be located or read from the following location <InsightInstallDir>/cognos/configuration.

Regards,
Ali
Comments
Krzysztof Kaźmierczyk commented Jan 23 '14, 11:39 a.m.

hi Ali,
I didn't have another problems. What is worth of mentioning that I have upgraded this system from RRDI 2.0.4 to Insight 1.1.1.3. Despite you have provided me a root cause, I don't have an idea how to fix it. How to fix this issue?

0
permanent link
Ali Manji (591●4●7) | answered Jan 23 '14, 11:41 a.m.
JAZZ DEVELOPER
does the file in question (AAA.properties) exist in the location specified?  What are its contents?
Thanks.
Comments
Krzysztof Kaźmierczyk commented Jan 23 '14, 12:07 p.m.

That is interesting. I don't have AAA.properties there. I have only AAA.properties.sample. Should I copy AAA.propertes from sample file?
0
permanent link
Ali Manji (591●4●7) | answered Jan 23 '14, 12:11 p.m.
JAZZ DEVELOPER
Hi - Yes.  And update the following line:

#authentication.listener.1=<your java class>

TO:

authentication.listener.1=com.ibm.rational.insight.licensing.AuthenticationListener


Comments
Krzysztof Kaźmierczyk commented Jan 24 '14, 9:19 a.m.

Hi Ali,
I have tried that but the result is the same :(

Ali Manji commented Jan 24 '14, 9:22 a.m. | edited Jan 24 '14, 12:51 p.m.
JAZZ DEVELOPER

Can you paste the contents of the AAA.properties file here.

Krzysztof Kaźmierczyk commented Jan 24 '14, 12:54 p.m.

Hi Ali,
There is only one line uncommented there:
authentication.listener.1=com.ibm.rational.insight.licensing.AuthenticationListener

0
permanent link
Ali Manji (591●4●7) | answered Jan 24 '14, 1:06 p.m.
JAZZ DEVELOPER
did you try restarting the server after renaming the file and adding the uncommented entry?

If so, and still see the same error...you may need to submit a PMR.
Comments
Krzysztof Kaźmierczyk commented Jan 24 '14, 1:27 p.m.

Yep,
I have try restarting the server. Did not help :(

Your answer

Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.