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question asked: Jan 23 '14, 8:00 a.m.
question was seen: 7,195 times
last updated: Jan 24 '14, 1:27 p.m.

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ERROR com.ibm.rational.insight.setup.steps.ConfigureInsightLicenseStepService : CRRRA5060E: Failed to read resource. when installing license

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Krzysztof Kaźmierczyk (7.5k●4●80●103) | asked Jan 23 '14, 8:00 a.m.
retagged Jan 23 '14, 12:56 p.m. by Laura W. Hinson (161●2●6)
Hi all,
When I setup Insight 1.1.1.3, I am getting following error when installing licenses in Insight:

ERROR com.ibm.rational.insight.setup.steps.ConfigureInsightLicenseStepService : CRRRA5060E: Failed to read resource.

But the validation is successful. How can I troubleshoot it?

4 answers

Most liked answers ↑|Newest answers|Oldest answers

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Ali Manji (591●4●7) | answered Jan 23 '14, 9:56 a.m.
JAZZ DEVELOPER
Hi Krzysztof - Are there any other errors showing in the setup log? 

At times, this error shows up when the AAA.properties file can not be located or read from the following location <InsightInstallDir>/cognos/configuration.

Regards,
Ali
Comments
Krzysztof Kaźmierczyk commented Jan 23 '14, 11:39 a.m.

hi Ali,
I didn't have another problems. What is worth of mentioning that I have upgraded this system from RRDI 2.0.4 to Insight 1.1.1.3. Despite you have provided me a root cause, I don't have an idea how to fix it. How to fix this issue?

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Ali Manji (591●4●7) | answered Jan 23 '14, 11:41 a.m.
JAZZ DEVELOPER
does the file in question (AAA.properties) exist in the location specified?  What are its contents?
Thanks.
Comments
Krzysztof Kaźmierczyk commented Jan 23 '14, 12:07 p.m.

That is interesting. I don't have AAA.properties there. I have only AAA.properties.sample. Should I copy AAA.propertes from sample file?
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Ali Manji (591●4●7) | answered Jan 23 '14, 12:11 p.m.
JAZZ DEVELOPER
Hi - Yes.  And update the following line:

#authentication.listener.1=<your java class>

TO:

authentication.listener.1=com.ibm.rational.insight.licensing.AuthenticationListener


Comments
Krzysztof Kaźmierczyk commented Jan 24 '14, 9:19 a.m.

Hi Ali,
I have tried that but the result is the same :(

Ali Manji commented Jan 24 '14, 9:22 a.m. | edited Jan 24 '14, 12:51 p.m.
JAZZ DEVELOPER

Can you paste the contents of the AAA.properties file here.

Krzysztof Kaźmierczyk commented Jan 24 '14, 12:54 p.m.

Hi Ali,
There is only one line uncommented there:
authentication.listener.1=com.ibm.rational.insight.licensing.AuthenticationListener

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Ali Manji (591●4●7) | answered Jan 24 '14, 1:06 p.m.
JAZZ DEVELOPER
did you try restarting the server after renaming the file and adding the uncommented entry?

If so, and still see the same error...you may need to submit a PMR.
Comments
Krzysztof Kaźmierczyk commented Jan 24 '14, 1:27 p.m.

Yep,
I have try restarting the server. Did not help :(

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