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question asked: Oct 29 '13, 3:11 a.m.
question was seen: 4,566 times
last updated: Feb 21 '14, 7:24 a.m.

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Error during upgrade Rational Insight from V 1.1.1.1 to V 1.1.1.2

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Nikhil Vipradas (11●12●14) | asked Oct 29 '13, 3:11 a.m.
edited Feb 21 '14, 7:24 a.m. by Krzysztof Kaźmierczyk (7.4k●3●74●103)
Hello Team

We upgraded the Rational Insight to V1.1.1.2 from V1.1.1.1 through installation manager.
After that we were running rrdi/setup and in that we are getting error during the deploy step in phase (Waiting for report server to initialize )
Rational insight is hosted in RHEL 6.4

We found below error in cognos logs: 
9.121.57.138:9081       3485    2013-10-29 10:26:22.848 +5:30   na      na                      Thread-75       DISP    6235    1       Audit.Other.dispatcher.DISP.pogopogo    com.cognos.pogo.bibus.SOAPMessageOutputter              Failure <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString>CAM-CRP-1114 Unable to find the Certificate Authority self-signed certificate with alias &apos;ca&apos; in the keystore &apos;/opt/IBM/RRDI/cognos/configuration/signkeypair/jCAKeystore&apos;.</messageString></message></messages>      Exception signing trusted request: CAM-CRP-1114 Unable to find the Certificate Authority self-signed certificate with alias 'ca' in the keystore '/opt/IBM/RRDI/cognos/configuration/signkeypair/jCAKeystore'.CAM-CRP-1114 Unable to find the Certificate Authority self-signed certificate with alias 'ca' in the keystore '/opt/IBM/RRDI/cognos/configuration/signkeypair/jCAKeystore'.       at com.cognos.accman.jcam.crypto.misc.KeyStoreReader.getCACertificate(KeyStoreReader.java:811)  at com.cognos.accman.jcam.crypto.misc.Configuration.isCAKeyPairValid(Configuration.java:1794)  at com.cognos.accman.jcam.crypto.CAMFactory.initialize(CAMFactory.java:176)      at com.cognos.pogo.bibus.CryptoFacility.createCAMFactory(CryptoFacility.java:89)       at com.cognos.pogo.bibus.CryptoFacility.createTrustedSession(CryptoFacility.java:59)     at com.cognos.pogo.bibus.CryptoFacility.fetchTrustedSession(CryptoFacility.java:105)    at com.cognos.pogo.bibus.CryptoFacility.signRequest(CryptoFacility.java:121)    at com.cognos.pogo.bibus.CryptoFacility.signTrustedRequest(CryptoFacility.java:249)     at com.cognos.pogo.util.CAMUtils.signRequest(CAMUtils.java:108) at com.cognos.pogo.bibus.SOAPMessageOutputter$Outputter.signTrustedRequest(SOAPMessageOutputter.java:216)       at com.cognos.pogo.bibus.SOAPMessageOutputter$SimpleOutputter.write(SOAPMessageOutputter.java:258)      at com.co


Thanks in advance.

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Francesco Chiossi (5.7k●1●11●19) | answered Oct 29 '13, 5:28 a.m.
Hello Nikhil,

you can try the "The Build and Deploy Reporting Components step in the RRDI Setup Wizard may fail during the upgrade from a previous version" workaround on this page:
https://jazz.net/downloads/RRDI/milestones/2.0.3M4?p=releasenotes

Best Regards
Francesco
Nikhil Vipradas selected this answer as the correct answer
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Nikhil Vipradas commented Oct 29 '13, 11:01 a.m.

Hello Francesco
Thanks for the solution.I followed the steps in the link.
But now getting below error during rrdi/setup in deploy step:
The reporting components could not be deployed due to an error. hide details
com.ibm.rational.rrdi.setup.biserver.common.RRDIBIServerException: CRRRA2083E: Cannot connect to the report server.
In WebSphere Logs I can see this exception:
[10/29/13 19:59:24:168 IST] 0000002b HttpMethodDir I org.apache.commons.httpclient.HttpMethodDirector executeWithRetry Retrying request
[10/29/13 19:59:24:169 IST] 0000002b HttpMethodDir I org.apache.commons.httpclient.HttpMethodDirector executeWithRetry I/O exception (java.net.ConnectException) caught
when processing request: Connection refused
In Cognosserver logs I can see below Warning
CM-SYS-5157 Content Manager failed to notify the dispatcher "URL Path" of a running status change. CM-REQ-4128 An input/output error occurred executing an external request to the connector "CM". Connection refused Cause: Connecti
on refused  Runtime Exception stack trace: java.net.ConnectException: Connection refused
Please suggest.
Thanks.

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