RTC Client Uninstall Error
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The Win7 image was reinstalled in my machine, because of this I tried to install RTC Client 4.0.2 but the installation failed.
I tried to install again but appears a message that the RTC was already installed, I selected to repair installation but it failed also. I tried to uninstall RTC by Control Panel but when I try it I receive this message below. Title: Uninstall Packages Content: A internal error occurred during: "Uninstall Packages" Details: <blank> I tried to remove the content of Team Concert directory but the error continue and I'm not able to reinstall RTC Client. |
Accepted answer
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Karl Weinert (2.0k●5●27●36)
| answered Oct 14 '13, 9:54 a.m.
JAZZ DEVELOPER edited Oct 14 '13, 9:54 a.m.
If this is the only product installed with IM then you can just delete the C:\ProgramData\IBM\Installation Manager folder. And based on the other error you saw "Content: A internal error occurred during: "Uninstall Packages"" There may be a problem with the data in your profile. You should delete that directory as well.
C:\Users\your user name\AppData\Roaming\IBM\Installation Manager Warning: If there are other products installed via IM deleting these folders will make it impossible to update them. If this is the case, I would suggest more troubleshooting. If we do need to do more troubleshooting, another way to find and open the logs is in IM. Go to File-> View Log You can open the logs there and it should include the path to the logs in case they are not in the default location. Fábio Castro selected this answer as the correct answer
Comments Thank Karl... this procedure worked...
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Comments
Hi Fábio,
Are you using Installation Manager?
If so, what do you see in C:\ProgramData\IBM\Installation Manager\logs?
Yes,
I'm using Installation Manager, but I can not see logs folder.
Is there anyway to uninstall RTC Client manually?