What causes both the RQM and the RTC webUI to repeatedly prompt for a login which does not accept any credentials
There seems to be some issue with timeout with IE8 browser when using RQM (also RTC, not sure about RRC) where any new action would bring up a "bogus" login prompt repeatedly which would not accept any credentials, bona fide or bogus or blank, nor would it issue any error messages.
· This would seem to require closing all browsers and restart before you can get a real login prompt.
· This happen infrequently, but the frequencies have been increasing. So far we cannot make it repeatable at will yet.
· This seemed to happen with some pause in usage but independent of length of idleness, and there are times that the idle was infinitesimal.
· We have found later that when this happens, the dashboard home would show This Server is offline or unreachable for all tools (ccm, qm, rm) similar to https://jazz.net/forum/questions/114895/personal-dashboards-shows-this-server-is-offline-or-unreachable
· We also found that at the bottom of the dashboard home, “LifeCycle Project Admin” and “Jazz Team Server Home” are not greyed out like the rest.
· If you click on “Jazz Team Server Home” your session may restart at the JTS home, it is more hits than misses, and you will avoid the pain of having to close out all browsers.
· Also if we replace the server fully qualified name, in the URL, with the short name or its IP address, we may restart the app without having to close all browsers. The short name seem to be more effective than the IP address, but it;s still a hit and miss workaround.
· One of our tester have the issue happened on the RQM most often around 11:00 AM.
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3 answers
Hi Long,
Do any of your users use other browsers besides IE8 (say Firefox or Chrome)? Noting which browsers and version cause the behavior and which don't will help narrow down the issue.
What is the public URI of this CLM deployment? Is it the short name? The public URI is what users should consistently be putting in the browser to login. I would follow the configuration check list in that link, have users clear their browser cache, clear the server cache and then have everyone consistently use that. Then recheck if the behavior appears.
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This is the right answer but I won't be able to pick it as the answer, since it is my own answer to my own question.
Scope: this is an issue on all the Jazz tools including the WAS console where the tools are installed on, as it is related to WAS session management security, which is brand new to WAS 8.0.0.0, the version we use.
The cause and the fix: The security integration of the newly available session management on WAS 8.0.0.0 did not like our single sign-on. Hence, the feature, enabled by default at installation, has to be turned off (unchecked). A restart of the WAS is required to make this effective.
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Comments
Still working with IBM on [PMR 37034,7TD,000] : CLM: Server connection lost at random: The issue is with all 3 tools (RTC, RQM, RRC) and JTS.
And it happened with all 3 browsers IE8, Firefox 23, Chrome.
WAS option "Web inbound security attribute propagation" was unchecked, supposed to clear the issue with our “single login”, but issues continued to be observed.