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How do we resolve the configuration error: CRRRA2084E: Cannot log on to the report server.

Steve Mulligan (1761218) | asked Sep 12 '13, 3:49 p.m.

We are getting an error in the configuration of Rational Insight (version We have the databases on a Database Server and the Reporting and ETL on a separate server. We are getting the error during the deployment step of “Rational Reporting Setup → Build and Deploy Reporting Components”.

The following are more details:

Problem Area: Rational Reporting Setup → Build and Deploy Reporting Components

The following error occurs during deployment: CRRRA2084E: Cannot log on to the report server.

Print screen of error:

Print Screen of configuration error


  1. Database Server:

OS: Windows Server 2008 R2 Enterprise

Memory: 16 GB

System Type: 64-bit



          DB21085I Instance "DB2" uses "64" bits and DB2 code release "SQL09070" with

level identifier "08010107".

Informational tokens are "DB2 v9.7.0.441", "s090521", "NTX6497", and Fix Pack


Product is installed at "C:\IBM\SQLLIB" with DB2 Copy Name "DB2COPY1".

  1. Reporting and ETL Server:

OS: Windows Server 2008 R2 Enterprise

Memory: 16 GB

System Type: 64-bit

IBM installed packages:

IBM Rational Insight Data Services: Version:

IBM Rational Reporting for Development Intelligence: Version

IBM Rational Reporting for Development Intelligence Development Tools: Version

IBM WebSphere Application Server Network Deployment: Version

IBM Rational License Server: Version 8.1.3

Rational Team Concert – Client for Eclipse IDE: Version 4.0.1

IBM Rational Insight Development Tools: Version:


Name IBM WebSphere Application Server Network Deployment



Build Level cf061312.03

Build Date 3/28/13


Architecture x86-64 (64 bit)

Installed Features IBM 64-bit SDK for Java, Version 6

EJBDeploy tool for pre-EJB 3.0 modules

Embeddable EJB container

Stand-alone thin clients and resource adapters

Reporting Server Status

- I can login successfully

- There are no reports in the Public Folders

- I added a Database connection to RIDW, but that did not resolve the error

Here are some log files.  It appears the SOAP connection is not available until after has timed out.  Is this relevant? If you need log files, let me know which to provide.

Portion of SystemOut.log file

[9/12/13 14:17:57:682 EDT] 00000000 ObjectPoolSer I OBPL0010I: The Object Pool service started successfully.

[9/12/13 14:18:00:600 EDT] 00000000 JMXSoapAdapte A ADMC0013I: The SOAP connector is available at port 9046

Portion of wsadmin.traceout

[9/12/13 14:17:18:447 EDT] 00000000 AbstractShell E WASX7120E: Diagnostic information from exception with text "

java.lang.reflect.InvocationTargetException: java.lang.reflect.InvocationTargetException

" follows: ADMC0016E: The system cannot create a SOAP connector to connect to host localhost at port 9046.

Accepted answer

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Ali Manji (59147) | answered Sep 12 '13, 4:03 p.m.
Hi Steve - this can happen if the Jazz user is not a member of the Cognos System Administrators role. 

To resolve this, you can either:

1.  Ensure the user is a member of JazzAdmins and re-run the setup step that failed  OR
2.  Enable anonymous access in Cognos Configuration and re-run the setup step that failed.

Steve Mulligan selected this answer as the correct answer

Steve Mulligan commented Sep 16 '13, 10:18 a.m. | edited Feb 20 '14, 3:38 a.m.

I did option 2 (Enable anonymous access in Cognos Configuration).  Re-running the "Build and Deploy Reporting Components" setup step then completed susseccfully. 

David Evans commented Oct 02 '14, 7:12 p.m.

This is a similar error to what I was seeing during the deploy step of upgrading from RRDI to Rational Insight. Mine was Cannot log on to the BI Server.

I also did option 2, but it still did not work. I eventually found that when I followed the steps to disable SSL, I had not changed one of the port numbers correctly. After that and doing option 2, it worked. Thanks!

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