How do we resolve the configuration error: com.ibm.rational.rrdi.setup.biserver.common.RRDIBIServerException: CRRRA2084E: Cannot log on to the report server.
We are getting an error in the configuration of Rational Insight (version 1.1.1.2). We have the databases on a Database Server and the Reporting and ETL on a separate server. We are getting the error during the deployment step of “Rational Reporting Setup → Build and Deploy Reporting Components”.
The following are more details:
Problem Area: Rational Reporting Setup → Build and Deploy Reporting Components
The following error occurs during deployment:
com.ibm.rational.rrdi.setup.biserver.common.RRDIBIServerException: CRRRA2084E: Cannot log on to the report server.
Print screen of error:
Environment:
-
Database Server:
OS: Windows Server 2008 R2 Enterprise
Memory: 16 GB
System Type: 64-bit
Database
C:\Users\db2admin>db2level
DB21085I Instance "DB2" uses "64" bits and DB2 code release "SQL09070" with
level identifier "08010107".
Informational tokens are "DB2 v9.7.0.441", "s090521", "NTX6497", and Fix Pack
"0".
Product is installed at "C:\IBM\SQLLIB" with DB2 Copy Name "DB2COPY1".
-
Reporting and ETL Server:
OS: Windows Server 2008 R2 Enterprise
Memory: 16 GB
System Type: 64-bit
IBM installed packages:
IBM Rational Insight Data Services: Version: 1.1.1.1
IBM Rational Reporting for Development Intelligence: Version 2.0.3.0
IBM Rational Reporting for Development Intelligence Development Tools: Version 2.0.3.0
IBM WebSphere Application Server Network Deployment: Version 8.0.0.6
IBM Rational License Server: Version 8.1.3
Rational Team Concert – Client for Eclipse IDE: Version 4.0.1
IBM Rational Insight Development Tools: Version: 1.1.1.2
WebSphere
Name IBM WebSphere Application Server Network Deployment
Version 8.0.0.6
ID ND
Build Level cf061312.03
Build Date 3/28/13
Package com.ibm.websphere.ND.v80_8.0.6.20130328_1645
Architecture x86-64 (64 bit)
Installed Features IBM 64-bit SDK for Java, Version 6
EJBDeploy tool for pre-EJB 3.0 modules
Embeddable EJB container
Stand-alone thin clients and resource adapters
Reporting Server Status
- I can login successfully
- There are no reports in the Public Folders
- I added a Database connection to RIDW, but that did not resolve the error
Here are some log files. It appears the SOAP connection is not available until after has timed out. Is this relevant? If you need log files, let me know which to provide.
Portion of SystemOut.log file
[9/12/13 14:17:57:682 EDT] 00000000 ObjectPoolSer I OBPL0010I: The Object Pool service started successfully.
[9/12/13 14:18:00:600 EDT] 00000000 JMXSoapAdapte A ADMC0013I: The SOAP connector is available at port 9046
Portion of wsadmin.traceout
[9/12/13 14:17:18:447 EDT] 00000000 AbstractShell E WASX7120E: Diagnostic information from exception with text "com.ibm.websphere.management.exception.ConnectorException
java.lang.reflect.InvocationTargetException: java.lang.reflect.InvocationTargetException
" follows:
com.ibm.websphere.management.exception.ConnectorException: ADMC0016E: The system cannot create a SOAP connector to connect to host localhost at port 9046.
Accepted answer
To resolve this, you can either:
1. Ensure the user is a member of JazzAdmins and re-run the setup step that failed OR
2. Enable anonymous access in Cognos Configuration and re-run the setup step that failed.
Regards,
Ali
Comments
I did option 2 (Enable anonymous access in Cognos Configuration). Re-running the "Build and Deploy Reporting Components" setup step then completed susseccfully.
This is a similar error to what I was seeing during the deploy step of upgrading from RRDI to Rational Insight. Mine was Cannot log on to the BI Server.
I also did option 2, but it still did not work. I eventually found that when I followed the steps to disable SSL, I had not changed one of the port numbers correctly. After that and doing option 2, it worked. Thanks!