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Can we deply RBD 8.5 local help on CLM (RTC 4.0.3) local server?

ryosuke oka (17984648) | asked Aug 05 '13, 5:28 a.m.
retagged Aug 12 '13, 10:59 a.m. by Ralph Earle (25739)
One of our client want to deploy RDB v8.5 local help on CLM 2013 (RTC) server.

Can we deply RBD 8.5 local help on CLM (RTC 4.0.3) local server?
Is there a good idea to put both help on one server (CLM server)?

Steps we have done:
1) download RBD 8.5_updateSite from
" "
2)  go to and open "Remote Help Configuration"
3) disable connection to a remote information Center and save
4) Add new updater (RBD 8.5_updater) as internal site and install it.
5) remove existing installed contents and install new contents
6) Open application (such as RTC) and go to Help and see it
=> There is no menu for RBD in CLM help

* See these screen shot

Karl Weinert commented Aug 07 '13, 2:31 p.m. | edited Aug 07 '13, 3:17 p.m.

I walked through similar steps as you but I just installed directly from the on-line update site.   The help seems to get installed  but does not show up in the table of contents.  If I search for something that is only in the RBD help I am able to find it.
I searched for Business Developer and found a few results from the Rational Business Developer help pages.

Can you try that out to confirm if this is the same problem?

By the way I wasn't able to find RDB so I think you meant RBD ( Rational Business Developer)

Also I asked about the application server WAS or Tomcat, but I was thinking about installing the full help war file so that probably isn't as important to know based on my current understanding of your issue.

ryosuke oka commented Aug 08 '13, 4:42 a.m.

Hi Karl,
Thanks for checking this.
I searched Business Developer but I did not get much hit but I can see "What's new in Rational Business Developer" and other RBD related pages.
I am using Tomcat.

I created an escalation for this because I thought I do not get any answer.
When I confirm this, I will update it on this forum.

4 answers

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Hadar Hawk (1882214) | answered Aug 09 '13, 1:32 p.m.
Hi there. 
The Rational user assistance team is exploring this problem.  The RBD content is there, but it is not displayed in the navigation. 

We have a few questions for you:
1. When you delete the initial content, do you delete all 3 of the installed help categories?
2. What browser and version are you using?
3. Do you have an internet connection when you run?

Thanks so much.
Hadar Hawk
Rational Information Architect

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Hadar Hawk (1882214) | answered Aug 13 '13, 10:17 a.m.
edited Aug 13 '13, 12:55 p.m.
Hi again.
We have been able to reproduce your issue internally.  Could you try
  1. Re-enable the Remote site for CLM and
  2. Refresh the index.jsp page
  3. See if the content becomes visible again.

This resulting help has both the CLM and the RBD content displayed.

ryosuke oka commented Aug 14 '13, 5:38 a.m.

Hadar, Thank you for your update.

I did follow your steps but there is not change.
I guess "Enabling Remote help" will download some missing date from but the server (clmhlep) dose not have internet connection, so it not able to connect site.

This is a common scenario for some server, so I am suspecting RBD file.

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Hadar Hawk (1882214) | answered Aug 17 '13, 5:52 p.m.
Hi there.
We find a problem with the help code and have filed a defect to have it fixed.  In the meantime, I have created a custom update zip file for you with the help contents for CLM 4.0.3 and RBD 8.5.  You can find this zip file at  The filename is

In the local help updater, delete all of the installed help and then install the contents from this zip file.  Please let me know if you have any problems.

Thanks so much.

ryosuke oka commented Aug 21 '13, 2:37 a.m.

Hi Harder,
Thank you for your help on this.

I am having an issue to install file. When I install this in Local help updater, I am getting this error.

Is this trying to connect somewhere on Internet, please remember my test server dose not have an internet connection (same as my client).

ryosuke oka commented Aug 21 '13, 2:39 a.m.

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ryosuke oka (17984648) | answered Sep 04 '13, 12:20 a.m.
We were able to solve this issue.

There is a new CLM 4.0.3, which was replaced recently.
If we use file for CLM 4.0.3 local help, we could create co-existing help environment with RBD 8.5.
There is still a few issue on it but it is OK to install both of them and display.

" "

Hadar Hawk commented Sep 04 '13, 9:54 a.m.

Great to hear you are able to get all the help content to display.  I wanted to mention that we have a pre-populated help war (with all the CLM 4.0.3 content) available: Get the clmhelp.war from  Instructions can be found:  Thanks.

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