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question asked: Jul 24 '13, 6:50 a.m.
question was seen: 6,092 times
last updated: Jul 25 '13, 10:00 a.m.

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RMBrowserAddOn 4.0.3.0.0, Graphical Editor Error CRRRW7386E

0
Thomman TJ (95●2●11●11) | asked Jul 24 '13, 6:50 a.m.
 Hi 

I am trying  to load RM Plugin to sketch some process diagram,  It throws the error  CRRRW7386E.  
Here is the out put from trace.   Will you able to tell what went wrong
Browser  : FireFox 17.0.ESR
CLM       : 4.0.3
Client     : Windows 7, 32 bit 

**********************************************************
 Logging has Started
 Log started: 24 Jul 2013 5:20:44pm

 

17:20:44 (P3120-T3032): INFO RRCXPluginAppFramework::getInstallationDir Installation directory is: C:\Users\vtsoft\IBM\RMAddOn-4.0.3.0
 17:20:44 (P3120-T3032): INFO RRCXPluginAppFramework::getWorkspaceDir Workspace directory is: C:\Users\vtsoft\IBM\RMAddOn-4.0.3.0\ff\workspace
 17:20:44 (P3120-T3032): TRACE RRCXPlugin::RRCXPlugin Plugin is 48859912
 17:20:44 (P3120-T3032): TRACE RRCXPlugin::RRCXPlugin Plugin rrcxPluginJavaApp is 48853816
 17:20:44 (P3120-T856): TRACE JavaManagerThread::run Started thread 856
 17:20:44 (P3120-T2176): TRACE MessageManagerThread::run Started thread 2176
 17:20:44 (P3120-T3032): TRACE RRCXPlugin::RRCXPlugin Plugin instances are 1
 17:20:44 (P3120-T856): TRACE JavaManagerThread::run Starting JVM in JavaManager Thread
 17:20:44 (P3120-T856): INFO RRCXPluginAppFramework::lookupVMLibrary Looking up JVM Runtime Library
 17:20:44 (P3120-T856): INFO RRCXPluginAppFramework::getInstallationDir Installation directory is: C:\Users\vtsoft\IBM\RMAddOn-4.0.3.0
 17:20:44 (P3120-T856): INFO RRCXPluginAppFramework::lookupVMLibrary Found JVM dll: C:\Users\vtsoft\IBM\RMAddOn-4.0.3.0\jre\bin\j9vm\jvm.dll
 17:20:44 (P3120-T856): ERR RRCXPluginAppFramework::createVM Unable to load the JVM Runtime Library path, rc=126. Exiting.
 17:20:44 (P3120-T856): ERR JavaManagerThread::run Failed to start the JVM Runtime Library.  Exiting.
 17:23:05 (P3120-T3032): TRACE RRCXPlugin::RRCXPlugin Plugin is 48860600
 17:23:05 (P3120-T3032): TRACE RRCXPlugin::RRCXPlugin Plugin rrcxPluginJavaApp is 48853976
 17:23:05 (P3120-T3032): TRACE RRCXPlugin::RRCXPlugin Plugin instances are 2
 17:23:05 (P3120-T3032): TRACE RRCXPluginJSObject::registerCallbackObject Browser invoked plugin method - registerCallbackObject:Plugin is 48860600
 17:23:05 (P3120-T3032): TRACE RRCXPlugin::setJavascriptObjectFromBrowser Plugin received the callback object from browser:Plugin is 48860600
 17:23:05 (P3120-T3032): TRACE RRCXPluginJSObject::openResourceURL Browser invoked plugin method - openResourceURL:Plugin is 48860600
 17:23:05 (P3120-T3032): TRACE RRCXPluginJSObject::resize Browser invoked plugin method - resize:Plugin is 48860600
 17:23:05 (P3120-T3032): DEBUG RRCXPluginJavaApp::handleResizeShell Application not running.  Aborting.
 17:23:05 (P3120-T3032): TRACE RRCXPluginJSObject::shutdown Browser invoked plugin method - shutdown:Plugin is 48860600
 17:23:05 (P3120-T3032): ERR RRCXPluginJavaApp::destroyShell Application not running.  No shell to destroy.
 17:23:05 (P3120-T3032): ERR RRCXPluginJavaApp::openResourceURL Error starting the plugin runtime environment: osgiFailedToStart.  Aborting.
 17:23:05 (P3120-T3032): TRACE RRCXPlugin::~RRCXPlugin Plugin is 48860600
 17:23:05 (P3120-T3032): TRACE RRCXPlugin::~RRCXPlugin Plugin rrcxPluginJavaApp is 48853976
 17:23:05 (P3120-T3032): TRACE RRCXPlugin::~RRCXPlugin Plugin being destroyed:Plugin instances are 1
 17:24:12 (P3120-T3032): TRACE RRCXPlugin::~RRCXPlugin Plugin is 48859912
 17:24:12 (P3120-T3032): TRACE RRCXPlugin::~RRCXPlugin Plugin rrcxPluginJavaApp is 48853816
 17:24:12 (P3120-T3032): TRACE RRCXPlugin::~RRCXPlugin Last plugin being destroyed. Plugin is 48859912
 17:24:22 (P3120-T3032): TRACE RRCXPlugin::RRCXPlugin Plugin is 48853096
 17:24:22 (P3120-T3032): TRACE RRCXPlugin::RRCXPlugin Plugin rrcxPluginJavaApp is 48853736
 17:24:22 (P3120-T3032): TRACE RRCXPlugin::RRCXPlugin Plugin instances are 1
 17:24:39 (P3120-T3032): TRACE RRCXPlugin::RRCXPlugin Plugin is 48860504
 17:24:39 (P3120-T3032): TRACE RRCXPlugin::RRCXPlugin Plugin rrcxPluginJavaApp is 48853976
 17:24:39 (P3120-T3032): TRACE RRCXPlugin::RRCXPlugin Plugin instances are 2
 17:24:39 (P3120-T3032): TRACE RRCXPluginJSObject::registerCallbackObject Browser invoked plugin method - registerCallbackObject:Plugin is 48860504
 17:24:39 (P3120-T3032): TRACE RRCXPlugin::setJavascriptObjectFromBrowser Plugin received the callback object from browser:Plugin is 48860504
 17:24:39 (P3120-T3032): TRACE RRCXPluginJSObject::openResourceURL Browser invoked plugin method - openResourceURL:Plugin is 48860504
 17:24:39 (P3120-T3032): TRACE RRCXPluginJSObject::resize Browser invoked plugin method - resize:Plugin is 48860504
 17:24:39 (P3120-T3032): DEBUG RRCXPluginJavaApp::handleResizeShell Application not running.  Aborting.
 17:24:39 (P3120-T3032): TRACE RRCXPluginJSObject::shutdown Browser invoked plugin method - shutdown:Plugin is 48860504
 17:24:39 (P3120-T3032): ERR RRCXPluginJavaApp::destroyShell Application not running.  No shell to destroy.
 17:24:39 (P3120-T3032): ERR RRCXPluginJavaApp::openResourceURL Error starting the plugin runtime environment: osgiFailedToStart.  Aborting.
 17:24:39 (P3120-T3032): TRACE RRCXPlugin::~RRCXPlugin Plugin is 48860504
 17:24:39 (P3120-T3032): TRACE RRCXPlugin::~RRCXPlugin Plugin rrcxPluginJavaApp is 48853976
 17:24:39 (P3120-T3032): TRACE RRCXPlugin::~RRCXPlugin Plugin being destroyed:Plugin instances are 1




4 answers

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0
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Paul Ellis (1.3k●6●13) | answered Jul 24 '13, 12:58 p.m.
JAZZ DEVELOPER

Hi Tom,

In many instances where we see this error, we're not finding the JVM in the first place.  Your trace shows that you can find it, but you cannot then load it.

If you refer to 7386 in the wiki: https://jazz.net/wiki/bin/view/Main/RRCBrowserAddOns

re-installing the browser add-on plug-in usually works.

I also found tech note: www.ibm.com/support/docview.wss?uid=swg21588696 which I thought might be relevant due to 2 instances being mentioned in your trace:

"A browser cannot launch multiple instances or versions of JRE. If a JRE already
is being used, Rational Requirements Composer will not be able to use the
packaged JRE to edit the diagram. One way to start a browser to ensure that no
JRE is being used is to go to Start -> Run and use the following command to
open the browser.
iexplore https://servername:port/rm
firefox https://servername:port/rm "

Please let us know if this does not work and we'll take a deeper look.

Cheers,

Paul

0
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Stef van Dijk (2.0k●1●7●9) | answered Jul 24 '13, 1:46 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
You might start by having a look at this wiki page to see if it helps resolve your problem:
RM Browser Add-On Installation, FAQ and Troubleshooting Guide
0
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Thomman TJ (95●2●11●11) | answered Jul 24 '13, 7:32 p.m.
 I re-installed so many times
1. removed the plugin form 'Extensions' tab of firefox
2. restarted firefox
3. removed downloaded files from Users/<user>/IBM/RMAddOn-4.0.3.0
4. reinstalled plugin

It did not worked. Also I tried the option " firefox https://servername:port/rm "
I coudn't see any difference with this too.Is there any way we can enable more tracing to find out what exactly went wrong, as technote says "  This solution is for one specific scenario. The error described in the symptom section is generic and can be seen for various other reasons. "

FYI : 
Browser  : FireFox 17.0.ESR
CLM       : 4.0.3
Client     : Windows 7, 32 bit 
** Issue is with only graphical editior, I edit documents
** In  some of the PC's Plugin works, but  in most of the users's machine it is not working
Comments
Paul Ellis commented Jul 25 '13, 5:30 a.m.
JAZZ DEVELOPER

I appreciate you're installing into FF 17, but could you confirm if you're able to install this correctly into IE? 

Forum post https://jazz.net/forum/questions/56289/rrc-301-the-editor-could-not-be-started-firefox had a very similar issue.

The line I am chasing down is:

17:20:44 (P3120-T856): ERR RRCXPluginAppFramework::createVM Unable to load the JVM Runtime Library path, rc=126. Exiting.  

I am going to reinstall a fresh copy of RRC 4.0.3 and see if I can reproduce this in the meantime.

@other RRC experts - feel free to chime in.

0
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paul boney (1●1) | answered Jul 25 '13, 10:00 a.m.
JAZZ DEVELOPER
There are a few things you can try. Firstly, this may happen if the plugin is running in another tab or browser, and you attempt to install it (note that you do not need to actively be editing an artifact somewhere for the plugin to be active) . Here is why: after the add-on archive file has downloaded, it attempts an extraction into the user directory. Some of the files will be able to be overwritten, but the java plugin files themselves that are in use will not be overwritten. That can cause some version mismatches, and will prevent the plugin from starting properly.

Secondly, make sure you are restarting your browser after the download has finished. Upon restart, you should see a command window appear that details the archive file extraction. Please let us know if you are not seeing this command window. Note that sometimes the browser can get into a strange state where it looks like it is indeed closing, but the browser thread never actually closes, and in that case, restarting your machine may do the trick.

Another issue may be that the existing install directory got corrupted somehow. You can try performing a clean install by removing the add-on from FF and then deleting the C:\Users\<user name>\IBM\RMAddOn-4.0.3.0 directory and attempting the install again.

Additionally, are a few plugins that may actually interfere with the graphical-editor add-on. You may want to try to temporarily disable your other Firefox plugins. This is done from the same panel that you use to remove the RMBrowserAddOn4.0.3.x add-on.

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