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RQM Add-In not appearing in Excel 2010 menu

Chris Rampaul (11112) | asked Jul 09 '13, 5:42 p.m.
closed Jan 10 '17, 6:00 a.m. by Ralph Schoon (63.2k33646)
 Hi there,

I've seen this question asked already, however have not come across a solution that seems to apply to my case.

I have successfully installed the RQM Add-In, yet I cannot see the menu option in MS Excel. I am running MS Excel 2010, .net framework 4, have administrator privileges, and it does not appear in the Add-Ins menu (File -> Options -> Add-Ins) at all in Excel. 

Would anyone know what is causing this issue?


Accepted answer

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Joao Carusi (263214) | answered Jun 14 '16, 10:12 a.m.
Is your Office 32 bit or 64 bit?
Try installing RQMExcelImporterSetup if it is 32 bit or
RQMExcelImporterSetupX64 if it is 64 bit

you may check whether your Excel is 32-bit or 64-bit by following the procedure below,

    Start Excel
    Click "File"
    Click "Account"
    Click "About Excel"
    You may find it in the first line of the prompt

Ralph Schoon selected this answer as the correct answer

Shuchita Tripathi commented Jan 10 '17, 5:58 a.m.

 Thank you. I was facing the same issue and your answer solved it.

4 other answers

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Christelle COIC (11514) | answered Oct 16 '15, 4:52 a.m.

I installed PIARedist.exe for Windows, then I installed again RQMExcelImporter. It was OK after that.

( my configuration : 64 bits, Windows 7, Office 2010 , RQM Excel Importer  4.0.4)

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Hao Wan (1.5k35) | answered Jul 09 '13, 10:42 p.m.
 Hi Chris,
would you try to use the installation file 
in the comment 15 of 
to see if it works for you ?

Chris Rampaul commented Jul 10 '13, 11:47 a.m.

Hi Hao,

Still no luck unfortunately . Any other suggestions?


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frederick carter (451217) | answered Jun 12 '16, 3:13 p.m.
 what is pairedist.exe and where can i find it ?

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Simone Ravanini (262) | answered Jun 14 '16, 9:25 a.m.
Hi Chris, try to uninstall the actual version and install a latest one available for the CLM new version. Find it in the link below:
Let me know the results.

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