We are trying to import ReqIF from one JTS to another. I am using Windows Vista and Firefox. My boss is using Windows 7 and IE 10. He gets more file type options on the Import of Artifacts. Why? (We cannot get either to work?)

The JTS we are trying to import on is running 4.0.2.  It is on a Windows 7 server with a DB2 Database. The JTS we are exporting from is Windows 7 using a Derby Database running 4.0.0.1.  My boss gets a lot closer to the import than I do.  But his says it is done at 100% but it never finishes and does not create any Artifacts.  I have read through all the Forum experiences with ReqIF.  When I started using Firefox I got progress bars at least. But when I get to the 4th "Finish" step of the Import I die on an exception error 34% of the way done. Why is my boss getting more options for import and is able to select for filename.xml.gz files and mine only allows .doc .docx. zip or .rtf file types for import?  Also why do I have to answer so many questions about what Artifact Types I want  to create when I thought that the tool was supposed to create the type by itself?  My boss never got any of these questions.  Is it because of the Windows Vista I am using? We are working the RM portion of CLM.  I don't see any RRC.  Did we do something wrong on installation? Why won't the ReqIF work?

Thank you,

Chris