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RQM licensing error:CRJAZ12671


anoop mc (74811197221) | asked Jul 01 '13, 3:50 a.m.

Hi,

We are facing an issue with our RQM server ( running on a seperate instance of Jazz Server - 2.0.1 iFIX5)

Sometimes we are getting license issue saying unable to connect to the license server

rqm license issue

the workaround what we found is - Restarting the server will get pass this error.

Doing a root cause analysis on this issue. Please suggest the best practices for this.

2 answers



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Sunil Kumar R (1.1k13244) | answered Jul 02 '13, 5:09 a.m.
JAZZ DEVELOPER
Anoop, The first thing we could do is to look at the logs in the "logs" directory on the profile / server directory depending upon whether its on WAS / Tomcat.

Did you try that?

Best Regards, Sunil

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Indradri Basu (1.8k1514) | answered Jul 02 '13, 6:07 a.m.
The error message gives me an impression that the network is not stable between the providing and the consuming license servers. You may want to get hold of your network guys to monitor the network.

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