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Jazz Team Server has gone down without warning - which logs should be investigated

Philip Johnson (30910) | asked Sep 03 '13, 12:59 p.m.
edited Sep 03 '13, 4:10 p.m. by Geoffrey Clemm (30.1k33035)

For the second time in a week our Rational has gone down - and will not restart.

Which logs should I investigate to determine why the product went down in the first place.

I've looked into the "JazzTeamServer/tomcat/logs" directory. Under catalina.2013-09-03.log there are several errors such as those attached at the bottom of this message

I think the errors below indicate there is a hung process (which is preventing the restart of CLM). What I am trying to work out is why it crashed in the first instance. Can anyone advise which logs I should be looking at? And what actions I should take to find the root cause of the initial crash.


Sep 3, 2013 5:39:05 PM org.apache.coyote.AbstractProtocol init

SEVERE: Failed to initialize end point associated with ProtocolHandler ["http-bio-9080"]

Throwable occurred: Address already in use <null>:9080



                at org.apache.coyote.AbstractProtocol.init(

                at org.apache.coyote.http11.AbstractHttp11JsseProtocol.init

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Kevin Ramer (4.5k9185201) | answered Sep 03 '13, 1:29 p.m.
LOGS : Any heapdump files in the <install_dir>/server directory ? 
ccm.log (defined in <install_dir>/*/

Make sure that the application is in fact down (not visible in a process listing).  Since the "Address already in use" is showing, that indicates that there is some process still "running" which still is bound to the 9080 port.  netstat -n -a |grep 9080 would confirm if you see something like:

tcp        0      0  *.9080        *.*                    LISTEN

in the netstat output.   I've found that server.shutdown doesn't always bring the Tomcat down and sometimes it must be killed.

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James Paulus (20622135) | answered Sep 03 '13, 3:52 p.m.
 Often times for us, there is still a running Java process that needs to be killed through task manager.   Make sure it is every instance of Java as we often see more than 1.

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