What log files and info to check when RRC views get an error 500 when selected in v4.0?
What log files and information should I be looking for in the log files when the server returns the following error:
An error has occurred while processing a server request. The server returned this error code: 500. The version is RRC v4.0 
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Accepted answer
Stef van Dijk (2.0k●1●7●9)
| answered Jun 11 '13, 9:02 a.m.
FORUM MODERATOR / JAZZ DEVELOPER edited Jun 11 '13, 9:03 a.m.
A 500 server error is a very generic message and in and of itself, not informational at all.
You'll typically want to look at the server/logs/rm.log for clues as to the real cause, though sometimes it may also end up leading you to look at the server/logs/jts.log file if the problem is further down inside the server. Before that however, do have a look at the "show details" as shown in your screenshot. It will occasionally include a log entry "key" so that you can use to quickly locate the origin of the problem in the rm.log. Brad Middleton selected this answer as the correct answer
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