Why does creating a UI sketch in the sandbox result in a CRRRW8010E error?
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In my sandbox RRC project area I navigate to Artifacts -> Create Artifact -> Requirement. In the dialog that opens I enter a name and change the artifact format to "User Interface Sketch", select the "Open Artifact" check box and click Finish. I am presented with the following error:
"The content that you requested could not be generated. The converter application encountered an error that prevented the graphical content from being created or retrieved. This is usually caused by a configuration error for the converter application. It may have missing dependencies or was not started correctly. Ask your administrator to verify the converter application was correctly installed and configured." Why is this happening? |
Accepted answer
![]() Most likely your converter configuration is not performed correctly. Please refer to https://jazz.net/library/article/1089 for further help. Brian Fleming selected this answer as the correct answer
Comments Sorry for not being clearer. This is happening in my jazz.net sandbox project area, i.e. https://jazz.net/sandbox02-rm/web
1
Ah.. I will get someone to investigate this on sandbox02.
There was an issue with sandbox02 server -> rm converter configuration. We have fixed it and the issue you mentioned should be resolved now.
Thanks, that's better
I have CRRRW8010E problem, i run the converterdiagnostictool
Converter URL: https://svr-rtnl:9443/converter/htmlgen
Install Path: /opt/IBM/JazzTeamServer/server
Platform: Linux 2.6.39-400.17.1.el6uek.x86_64 x86_64
Distributor ID: OracleServer
Release: 6.4
Checking https://svr-rtnl:9443/converter/htmlgen...
Done.
Converter returned: 503
Error: The server returned an unexpected status code: 503
Cleaning up...
Done.
Could you help me
I have exactly the same error.
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