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Why does creating a UI sketch in the sandbox result in a CRRRW8010E error?

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Brian Fleming
(1.6k●1●19●28) Feb 12 '13, 12:22 p.m.
In my sandbox RRC project area I navigate to Artifacts -> Create Artifact -> Requirement.  In the dialog that opens I enter a name and change the artifact format to "User Interface Sketch", select the "Open Artifact" check box and click Finish.  I am presented with the following error:

"The content that you requested could not be generated.
ID CRRRW8010E  The converter application encountered an error that prevented the graphical content from being created or retrieved. This is usually caused by a configuration error for the converter application. It may have missing dependencies or was not started correctly. Ask your administrator to verify the converter application was correctly installed and configured."

Why is this happening?

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Shilpa Toraskar (IBM)
FORUM ADMINISTRATOR / JAZZ DEVELOPER (229●4) Feb 12 '13, 1:28 p.m.

Most likely your converter configuration is not performed correctly. Please refer to https://jazz.net/library/article/1089 for further help.

Brian Fleming selected this answer as the correct answer

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Brian Fleming
Feb 12 '13, 1:31 p.m.

Sorry for not being clearer.  This is happening in my jazz.net sandbox project area, i.e. https://jazz.net/sandbox02-rm/web

Shilpa Toraskar (IBM)
FORUM ADMINISTRATOR / JAZZ DEVELOPER Feb 12 '13, 2:17 p.m.

Ah.. I will get someone to investigate this on sandbox02.
Sorry for the inconvenience.

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Shilpa Toraskar (IBM)
FORUM ADMINISTRATOR / JAZZ DEVELOPER Feb 13 '13, 5:01 p.m.

There was an issue with sandbox02 server -> rm converter configuration. We have fixed it and the issue you mentioned should be resolved now.

Brian Fleming
Feb 13 '13, 6:35 p.m.

Thanks, that's better

coco calderon
Mar 21 '13, 12:52 p.m.

I have CRRRW8010E  problem, i run the converterdiagnostictool 


Install Path: /opt/IBM/JazzTeamServer/server
Platform: Linux 2.6.39-400.17.1.el6uek.x86_64 x86_64
Distributor ID: OracleServer
Release:        6.4

Done.

Converter returned: 503
Error: The server returned an unexpected status code: 503
Cleaning up...
Done.

Could you help me

Raj K
Jul 01 '13, 9:20 a.m.

I have exactly the same error.
Shilpa Toraskar, How did you fix the error you had in the Sandbox?

chechconverter.sh returned the error below.

Error: The server returned an unexpected status code: 503
Provide the diagnostic output file in communication with support
Output filename: ./checkconverter-20130701_091452.log
Cleaning up... Done.

Thanks

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victor villar
(1●2●3) Jun 14 '13, 11:49 a.m.
 Please help me i have the same problem with my project in the sandbox  https://jazz.net/sandbox02-rm/resources/_dAhHEceKEeKAAqANArBOig?revision=_GkPugcevEeKAAqANArBOig

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victor villar
Jun 14 '13, 11:51 a.m.

 I have an process diagram and i dont have a backup please help me to visualize it

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Question asked: Feb 12 '13, 12:22 p.m.

Question was seen: 5,749 times

Last updated: Jul 01 '13, 9:20 a.m.

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