Can't access work items
An RTC user can't get to work items that are assigned to the category associated with the team, of which he's a member. Please make some suggestions on how to debug his lack of access. He gets an error: 'no permission', in Eclipse. The web client returns: Error fetching or storing Work Item XXXXXX|Details: Error opening work item. User does not have permission to view this workitem XXXXXX. This feels like it should be a team permission error, but this person is a member of that team. In jts.log there's an entry that corresponds to his failed access: jts.log:2013-06-10 11:05:07,985 [ http-bio-443-exec-39701] ERROR serregistry.provider.ldap.AbstractLDAPUserRegistry - CRJAZ1822E Error fetching information for the user "<id removed by me>" from the external user directory. Though I've been told that LDAP errors in that log are noise and should be ignored. We're running 4.0.1
As I mentioned, he's a member of the team associated with the work item category. Other people with the same Process Roles do not experience permission issues. Thanks, Kris |
3 answers
|
On our installation of 4.0.1, in the Work Item Category tab for the Eclipse client and Category section for the web client, they seem to act inconsistently. I can open them, close them, then re-open them and the values for Visibility and for Work Item Restriction will change. If I open both the web client and the Eclipse client at the same time, the values are often different. I can change, save, close the client and re-open the client and the values that are displayed are not consistent. Note this is a separate, but related issue to the user not having access to his work items.
At this time, it appears that the LDAP errors were unrelated to the issue. Shubjit Naik correctly states that the issue is with the work item restriction. Though it's more slightly more complicated as other users with similar permissions and team membership did not experience the issue. It perhaps has something to do with our recent upgrade as the user was added after the upgrade. The work-around for the issue described in the first posting, the user can't access work items, is as follows: To fix the issue: 1. Open project area 2. Click the Work Item Category tab in the Eclipse client, or Categories in the web client 3. Uncheck all Visibility boxes 4. Clear all values for Restrict Work Item Access 5. Save, log out, close the client 6. NOTE: at this point, the user should be able to see their work items 7. Open the client 8. Open the project area 9. Click the Work Item Category tab, or Categories in the web client 10. Set the Visibility boxes as needed 11. Make the selections for Restrict Work Item Access as needed Closing the client and re-opening might not be needed, though it's difficult to know, as this part of the client doesn't seem to always accurately reflect the state of visibility and restriction as it exists on the server. |
