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question asked: Apr 19 '13, 11:39 a.m.
question was seen: 3,665 times
last updated: Dec 21 '20, 7:18 a.m.

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RQM Menu is not showing up in Excel 2003

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Vijay Sivashankar (11●13●17) | asked Apr 19 '13, 11:39 a.m.
 I have MS office Version 2003 on Windows 7

I have installed .net framework 1.1 and 4.5
Then installed MS interop utility
Then installed MS Excel Exporter Utility (X64) for RQM 4.0.2

After the installations, I don't see the RQM menu. 
I have read the troubleshoot section and tried to install Office SP3, but I got the message I already have it.

Moving up to 2007 is not an option as my department doesn't have 2007 license.
Can any one help.
Comments
Erica Tran commented Apr 19 '13, 12:26 p.m.
JAZZ DEVELOPER


Hello Vijay,

It looks like you already tried the suggestion from the wiki page.
https://jazz.net/wiki/bin/view/Main/RQMExcelWordImporter

There are other posts that mention the same behavior.  Maybe the suggestions from these posts will help. 

https://jazz.net/forum/questions/78220/problem-in-installing-rqmwordexcelimport-utility
Check the Excel Options to see if the Excel import is in active or inactive applications add-ins.



https://jazz.net/forum/questions/74775/rqm-excel-importer
Check the macro settings
check permissions in folders C:\Users\<user>\AppData\Roaming\Mso2Rqm

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Ara Masrof (3.2k●1●5) | answered Apr 19 '13, 12:32 p.m.
JAZZ DEVELOPER
Vijay
You may want to look this technote as well

 http://www-01.ibm.com/support/docview.wss?uid=swg21504048
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Vijay Sivashankar (11●13●17) | answered Apr 19 '13, 1:27 p.m.

I am using Office 2003.

I don't have Add-in under Options. I see that under Tools. When I go to that, I don't seeany thing about Active Application.

I havefew ad-ins like Action Analysis pack that I can enable. Nothing about Excel importer.

I don't have  C:\Users\<user>\AppData\Roaming\Mso2Rqm foler. I have the Roaming folder but not the MsoRqm folder.

I have checked the disable items and nothing is disabled.

Macro is enabled.


Comments
Erica Tran commented Apr 22 '13, 1:01 p.m.
JAZZ DEVELOPER

Hi Vijay,

If you have tried all the suggestions but continue to see the problem, I would suggest submitting a PMR to further investigate the issue.  You can submit a PMR using the SR tool.

How do I access the Service Request (SR) Tool?
http://www-01.ibm.com/support/docview.wss?uid=swg21507627



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Don Yang (7.7k●21●109●138) | answered Apr 20 '13, 1:45 a.m.
Vijay,

I have got 2003 Excel on Win7 and there is no problem for me.
I believe you use the wrong install source.

Please uninstall the current:
MS Excel Exporter Utility (X64)

Use RQMExcelImporterSetup.msi(or exe) to install

and it should work.
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Rick Bale (11) | answered Dec 21 '20, 7:18 a.m.

 Resolving The Problem

  • One possible cause of this behavior is a setting in Excel that disallows plug-ins. To check if this setting is enabled perform the following steps
  • Open the instance of Microsoft Excel that is having the issue.
  • Go to the menu option Help > About Microsoft Excel.
  • Click the Disabled Items... button.
  • Check for any entries in the Disable Items window that would prohibit the install of an add-in or plug-in. 

Once this is complete, install the Rational Quality Manager Excel importer again. The menu should now appear

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