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How to reset a password in RTC?

Laura Fato (44178) | asked Mar 15 '13, 10:40 a.m.
retagged Mar 15 '13, 2:23 p.m. by Hadar Hawk (1882214)
Hi, i created some users to make some tests but I don't know what is the inicial password of them. I try to reset the password but I have the exception:
CRJAZ0711I "Mail notification is not enabled. Mail notification must be enabled to reset the password."

In the User's Mail Configuration looks like the Mail notification is in fact enabled. I am really confused...

Can somebody help me with this?

Thank you very much! Best Regards,


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Dinesh Kumar B (4.1k413) | answered Mar 15 '13, 11:13 a.m.
for the default password, its same as the username ...
Laura Fato selected this answer as the correct answer

3 other answers

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Sumant Renukarya (1.1k23339) | answered Mar 15 '13, 10:50 a.m.
Hello Laura

Please try the steps here, under the section 'Manually editing the Tomcat-users.xml file':


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Hadar Hawk (1882214) | answered Mar 15 '13, 2:23 p.m.
Information on creating users, including the default password, can be found in this help topic:

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KrishnaKanth Naik (76511015) | answered Mar 15 '13, 10:50 a.m.
Hello Laura.

To reset the password, you need to enable the Mail notification setting. I guess you might not set this up, during the jts/setup.

In order to set this up, you will need a smtp server (that can be contacted from your Jazz Team server).

Once you have this, follow the steps mentioned below:
1) Go to jts/admin page
2) Browse to Advanced properties section on the server page.
3) Search for the "" section and update the smtp settings.

You just need to update the "
E-mail From Address" and "SMTP Server" hostname/Ip address and save the settings.

Now try to reset the password, you should be good to go.

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