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question asked: Mar 15 '13, 10:40 a.m.
question was seen: 9,511 times
last updated: Mar 15 '13, 2:23 p.m.

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How to reset a password in RTC?

0
Laura Fato (44●1●7●8) | asked Mar 15 '13, 10:40 a.m.
retagged Mar 15 '13, 2:23 p.m. by Hadar Hawk (188●22●14)
Hi, i created some users to make some tests but I don't know what is the inicial password of them. I try to reset the password but I have the exception: 
CRJAZ0711I "Mail notification is not enabled. Mail notification must be enabled to reset the password."

In the User's Mail Configuration looks like the Mail notification is in fact enabled. I am really confused...

Can somebody help me with this?

Thank you very much! Best Regards,

Laura

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Dinesh Kumar B (4.1k●4●13) | answered Mar 15 '13, 11:13 a.m.
JAZZ DEVELOPER
for the default password, its same as the username ...
Laura Fato selected this answer as the correct answer

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Sumant Renukarya (1.1k●2●33●39) | answered Mar 15 '13, 10:50 a.m.
Hello Laura

Please try the steps here, under the section 'Manually editing the Tomcat-users.xml file':

http://www-01.ibm.com/support/docview.wss?uid=swg21460741

-Sumant
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Hadar Hawk (188●22●14) | answered Mar 15 '13, 2:23 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
Information on creating users, including the default password, can be found in this help topic: https://jazz.net/help-dev/clm/topic/com.ibm.jazz.repository.web.admin.doc/topics/taddnewuser.html
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KrishnaKanth Naik (765●1●10●15) | answered Mar 15 '13, 10:50 a.m.
JAZZ DEVELOPER
Hello Laura.

To reset the password, you need to enable the Mail notification setting. I guess you might not set this up, during the jts/setup.

In order to set this up, you will need a smtp server (that can be contacted from your Jazz Team server).

Once you have this, follow the steps mentioned below:
1) Go to jts/admin page
2) Browse to Advanced properties section on the server page.
3) Search for the "com.ibm.team.repository.service.jts.internal.mailer.MailerService" section and update the smtp settings.

You just need to update the "E-mail From Address" and "SMTP Server" hostname/Ip address and save the settings.

Now try to reset the password, you should be good to go.

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