RRC 4.0.1: Use case model are not displayed in read-only mode

Alejandro Nunez (24●1●8●11) | asked Mar 26 '13, 8:16 p.m.
edited Mar 26 '13, 8:17 p.m.

Hi all,
After upgrading from CLM 3.0.1 to 4.0.1, use case model are only displayed in edit mode. When I try to diplay it in read-only mode it just displays a white screen with a message for a second: "Generating content, please wait...".
I have tried in Internet Explorer 8 and FireFox 17 and the problem is the same.

This is the read only view:
Use Case Model read view

This is the edit view:
Use Case Model edit view

Does anybody know how to solve this issue?

Thanks in advance

Alex

Comments

Christian Glockner commented Mar 27 '13, 6:30 a.m.

Hi Alex,

Which operating system are you running RRC on? If you cannot view graphical artifacts in view mode it normally indicates a problem with the converter application.

-Christian

Technical Support Engineer

IBM Rational Client Support Europe

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Erica Tran (1.4k●7) | answered Mar 27 '13, 8:25 a.m.
JAZZ DEVELOPER

Hi Alex,

Like the above comment states, this is most likely an issue with the converter as the display of graphic artifacts is handled on the server side by the converter application. The converter related issues appear most on Linux as there are additional steps to consider when the converter is deployed on a Linux system. Here's the troubleshooting guide for the converter application which is helpful to resolve converter issues.

RM Converter Application Configuration and Troubleshooting Guide
https://jazz.net/library/article/1089/

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RRC 4.0.1: Use case model are not displayed in read-only mode

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