WhyIsMyClearQuestImportFailingWithErrorCRRTC0290E < Deployment

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TWiki > Deployment Web > DeploymentTroubleshooting > IntegrationsTroubleshooting > IntegrationsTroubleshootingJazzandClearQuest > WhyIsMyClearQuestImportFailingWithErrorCRRTC0290E

Revision 4 - 2015-05-27 - 13:58:35 - Main.sbagot

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---+!! <img src="" alt="" width="50" height="50" align="right">Why is my !ClearQuest Import failing with error !CRRTC0290E?
%DKGRAY% Authors: Main.IntegrationsTroubleshootingTeam<br>
Build basis: IBM Rational Team Concert 4.x and later, Rational !ClearQuest 7.0.1 or later (as identified as supported version)
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---++ Initial Assessment

---+++ Symptoms

You are about to import !ClearQuest records with the !ClearQuest import Wizard from an archive into a Project Area based on a custom process template.
The records are not imported but the following error appears:
"Could not create work item from bug &lt;ClearQuest ID&gt;: !CRRTC0290E: The work item cannot be saved because the
work item's type is not configured correctly at the project level".


---+++ Impact / Scope

This issue is affecting all !ClearQuest Imports that are not mapped correctly to a corresponding work item type in the target project area when using the !ClearQuest Import Wizard

---++ Data gathering and subsequent analysis steps

   * The exported process from the Project Area
   * The zipped file that contains the !ClearQuest records
   * The mapping file used for the import

---++ Possible Solutions
   * Make sure that the record type of the exported !ClearQuest record is part of the xml</br>
    The tag is called &lt;record_type&gt;</br>
    Every xml file with a !ClearQuest record has the following tag</br>
   &lt;record_type&gt;&lt;clearquest record type&gt;&lt;/record_type&gt;</br>
   &lt;clearquest record type&gt; has to be replaced with a record type like Defect      
   
   * Make sure that the record type from the xml file is mapped to a corresponding Workitem type in the process used for the Project Area. 

   * Make sure that the id is correct.</br></br>
    The mapping rule looks like:</br>
    targetId="com.ibm.team.workitem.attribute.workitemtype"> </br> 
        &lt;value sourceId="&lt;clearquest record type&gt;"targetId="&lt;id for the Workitem of type defect&gt;"/&gt; </br>        
    &lt;clearquest record type&gt; has to be replaced with a record type like Defect.</br>
    &lt;id for the Workitem of type defect&gt; has to be replaced with the correct id from the process the target Project Area is based on.</br></br>
    To find the id:
      1. Open the target Project Area in RTC Eclipse client
      1. On the tab Process Configuration expand Project Configuration - Configuration Data - Work Items - Types and Attributes
      1. Select the target work item type and check the ID.</br><img alt="workitem_id.jpg" src="%ATTACHURL%/workitem_id.jpg" />


Still need help troubleshooting your integrations issue? Refer to <a href="http://www.ibm.com/support/knowledgecenter/SSYMRC_4.0.5/com.ibm.team.concert.doc/topics/c_cq_import_wizard_limitations.html?lang=en" target="_blank">ClearQuest Import Wizard Limitations and known Problems </a>


---+++++!! Related topics: [[DeploymentWebHome][Deployment web home]] 

---+++++!! External links:          
   *  !ClearQuest Knowledge Center Topic: <a href="http://www.ibm.com/support/knowledgecenter/SSYMRC_4.0.5/com.ibm.team.connector.cq.doc/topics/t_using_cq_import_wizard.html?lang=en" target="_blank">Migrating Rational !ClearQuest records to Work Items</a>
   * [[https://www.ibm.com][IBM]]

---+++++!! Additional contributors: Main.ElisabethCarbone


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