Why can I not see the RQM menu in DOORS?

This page covers what to do if you cannot see the IBM Rational Quality Manager (RQM) menu in IBM Rational DOORS. This is relating to the OSLC based integration from DOORS 9.4 on-wards. It does not cover the legacy RQMI interface of DOORS 9.3 and earlier.

Initial assessment

Has the menu ever been there?

Symptoms

The menu is missing.

Impact

This impacts all users.

Possible causes and solutions

• The RQM menu is only present if the OSLC QM provider, in this case Rational Quality Manager, is version 2.0 or higher. It is not there for version 1.0 providers. A defect in earlier versions of DOORS may have defaulted it to 1.0, but it can be manually set to 2.0. In the Remote Services tab of DOORS Database Properties, ensure the OSLC version for RQM is set to 2.0. Then open the module again.

• Technote 1611316 RQM menu does not appear in DOORS and RQM integration

Defects

Related topics: Deployment web home, Deployment web home

External links:

• Integrate Rational Quality Manager with Rational DOORS using Open Services Lifecycle Collaboration
• How to increase the Rational DOORS Web Access logging levels
• How to enable logging for DWA Interoperation server
• IBM

Additional contributors: MaeveOReilly

Questions and comments:

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