Integrations Troubleshooting future topics

Jazz products integrations

ClearQuest

Administrator Situations

• Why can I not create a friendship between ClearQuest and CLM Applications such as RQM, RTC, RRC?

Rational Quality Manager integrations

ClearQuest

Administrator Situations

• Why can I not create an association between an RQM project and a ClearQuest database?

User Situations

• Why does the wrong ClearQuest record type form pop-up when I go to submit a Defect from RQM?
• Why can I not create a new ClearQuest defect during the testing process?

DOORS

User Situations

• Why can I not create a link between a DOORS object in the DOORS client and a RQM test case?
• Why can I not create a link between a DOORS object in DOORS Web Access and a RQM test case?
• Why is the reconcile in RQM saying DOORS objects have changed when I know they have not changed?
• Why do I not see the RQM menu in DOORS?
• Why is the OSLC layout DXL for QM giving me the test case types instead of the test case names?

Rational Requirements Composer integrations

Administrator Situations

• Why does my DOORS ReqIF (Requirements Interchange Format) fail to import into RRC?
• Why can I not migrate my RequisitePro Project into RRC?
• Why can I not convert my RequisitePro requirements into RRC requirements and have them linked with my migrated RQM test artifacts?
• RRC integration with CLM, specifically OAuth issues during setup, admin registration.

Rational Team Concert integrations

Build Forge

User Situations

• How to investigate long pending Build status with Build Forge (network issues)
• How to enable verbose Ant tasks and ant participants to get more debug information in logs
• How to enable Build Forge debug trace and where it is captured and how to interpret it
• How to debug the JBE adapter provided with Build Forge
• How to debug the environment and Build Forge generated logs for build failures

ClearCase

Administrator Situations

• What tracing or logging can I enable to better understand why my ClearCase - RTC synchronization is slower than I expect?
• My ClearCase import into RTC completed successfully but I don't see all the files I expect to see. Why?

ClearQuest

Administrator Situations

• Why can I not create a friendship between RTC and ClearQuest?
• Why can I not create an association between an RTC project and a ClearQuest database?

DOORS

Administrator Situations

• How can I activate extra debug on the DOORS Change Management Integration?
• How can I activate extra debug on what OSLC calls arrive in DOORS from RTC?

User Situations

• Why can I not create a link between a DOORS object in the DOORS client and a RTC work item?
• Why can I not create a link between a DOORS object in DOORS Web Access and a RTC work item?
• Why is the list of DOORS objects seen in RTC Plans not legible?
• Why do I not see my RCR when I open a RCM managed module in DOORS?

Jazz Build Engine

User Situations

• How to investigate long pending Build status with JBE.

Rational Asset Manager

User Situations

• Why am I not able to install RAM client on top of existing RTC client using Installation Manager