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r6 - 2015-05-27 - 14:32:47 - Main.sbagot
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GeneralTroubleshootingRationalAdapterForHPALM
<div id="header-title" style="padding: 10px 15px; border-width:1px; border-style:solid; border-color:#FFD28C; background-image: url(<nop>https://jazz.net/wiki/pub/Deployment/WebPreferences/TLASE.jpg); background-size: cover; font-size:120%"> ---+!! <img src="" alt="" width="50" height="50" align="right"> General Troubleshooting Rational Adapter for HP ALM %DKGRAY% Authors: IntegrationsTroubleshootingTeam<br> Build basis: Rational Adapter for HP ALM Standard Edition v1.1, Rational Collaborative Lifecycle Management version 4.0, 4.0.1, 4.0.2, 4.0.3 %ENDCOLOR%</div></sticky> <!-- Page contents top of page on right hand side in box --> <sticky><div style="float:right; border-width:1px; border-style:solid; border-color:#DFDFDF; background-color:#F6F6F6; margin:0 0 15px 15px; padding: 0 15px 0 15px;"> %TOC{title="Page contents"}% </div></sticky> <sticky><div style="margin:15px;"></sticky> This page provides general troubleshooting information for Rational Adapter for HP ALM Standard Edition v1.1. ---+++ Project list is empty for some users When logging into HP Adapter as an Administrator and clicking on Projects to open the Projects page, no project is listed. * This issue was identified as a defect and is fixed in build 1.1.0-HPQM11-I20130507_1738 * The problem seems to occur only with some user IDs * Use the following REST call to confirm that no projects are returned from HP: * *<hp-server>/qcbin/rest/domains/DEFAULT/projects?login-form-required=y* * The following REST API is available in v.11.5 and can be used as a work-around to get the project list: * *<hp-server>/qcbin/rest/domains/?login-form-required=y&include-projects-info=y* ---+++ Non-default browser is being used When launching HP ALM, it sometimes launches Chrome even though Microsoft Internet Explorer (IE) is set as a default browser * This seems to be a general issue with HP ALM and not specific to the adapter. * A work-around is to run this Microsoft Fixit at: <a href="http://support.microsoft.com/kb/310049" target="_blank">http://support.microsoft.com/kb/310049</a> after setting IE as a default browser. ---+++ Clicking toolbar icons do not launch the adapter * Check for hidden windows new browser may open behind the current one * Verify the Action Name defined for the toolbar button exactly matches the function name (such as: Resource_Landing_Page_TP) ---+++ Missing Parameter GB_BASE_URL * Verify the Adapter URL is defined as a Site Admin Parameter or the project GB_AdapterURL() function. ---+++ Adapter page loads with errors * Check the URL call using the last entry in the *C:\GB_EventLog.txt* file. This log saves the URLs called for any adapter toolbar action in ALM. * Cut and Paste the URL into a browser to verify that the adapter is configured correctly. ---+++ Missing Toolbar Icons * Adapter icons only exist for Requirements, Test Plan, Test Set and Defects. These icons do not show up in the other modules. * Verify that the toolbar modifications were completed correctly: *Tools > customize > workflow script > toolbars*. ---+++++!! Related topics: [[DeploymentWebHome][Deployment web home]] ---+++++!! External links: * <a href="http://www.ibm.com/support/knowledgecenter/SSWMXJ_1.1.0/com.ibm.rational.rlia.hpqc.doc/topics/c_hpqc_troubleshoot.html?lang=en" target="_blank">Troubleshooting the HP adapter</a> * [[https://www.ibm.com][IBM]] ---+++++!! Additional contributors: Main.KotTontranakwong <sticky></div></sticky>
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