Why is Insight 1.1 throwing a servlet error right after install before I've configured anything?
I'm setting up Insight 1.1 on a 32-bit Windows 2003 server. I plan to migrate an existing RRDI 1.0.2 to this new Insight install. The existing Content Store and Data Warehouse databases reside on an AIX box.
After successfully installing Insight through Installation Manager I started going through the steps to migrate: 1. Stopped Insight Service 2. Copied DB2 files to 2 locations 3. Deleted folders/files under Cognos/Configuration as specified. 4. Copied "backed up" cogstartup.xml and Jazzns*_.xml file to Cognos/Configuration 5. Started Congos Config and got message that file was downlevel. Saved successfully and also test datastore was successful. I then sarted the service again successfully but never go a upgradeLog.xml file in the Logs file. When I try and connect to Insight I get the following error: Error 500: javax.servlet.ServletException: Cannot load servlet I looked in the SystemOut.log file and noticed that error was occurring all the way back during the install or right after so it doesn't seem to be related to the migration, and instead the install. I also have a couple RRDI 2.x projects running on this server that share the same WebSphere. For Insight I specified to use a new WebSphere. I was able to get this to install fine on another server. Any ideas how to resolve this? [1/4/13 13:44:27:778 PST] 0000000a webapp I com.ibm.ws.webcontainer.webapp.WebApp log SRVE0292I: Servlet Message - [IBM Cognos#p2pd.war]:.cfgss: Adding class library file:/E:/Program Files/IBM/Insight11_LUW/AppServer/profiles/RationalReport/installedApps/svljazz04Node02Cell/IBM Cognos.ear/p2pd.war/WEB-INF/lib/xqexml.jar [1/4/13 13:44:27:778 PST] 0000000a webapp I com.ibm.ws.webcontainer.webapp.WebApp log SRVE0292I: Servlet Message - [IBM Cognos#p2pd.war]:.cfgss: Adding class library file:/E:/Program Files/IBM/Insight11_LUW/AppServer/profiles/RationalReport/installedApps/svljazz04Node02Cell/IBM Cognos.ear/p2pd.war/WEB-INF/lib/xqeXMLA.jar [1/4/13 13:44:27:778 PST] 0000000a webapp I com.ibm.ws.webcontainer.webapp.WebApp log SRVE0292I: Servlet Message - [IBM Cognos#p2pd.war]:.cfgss: Adding class library file:/E:/Program Files/IBM/Insight11_LUW/AppServer/profiles/RationalReport/installedApps/svljazz04Node02Cell/IBM Cognos.ear/p2pd.war/WEB-INF/lib/xts.jar [1/4/13 13:44:27:794 PST] 0000000a webapp I com.ibm.ws.webcontainer.webapp.WebApp log SRVE0292I: Servlet Message - [IBM Cognos#p2pd.war]:.cfgss: Adding class library file:/E:/Program Files/IBM/Insight11_LUW/AppServer/profiles/RationalReport/installedApps/svljazz04Node02Cell/IBM Cognos.ear/p2pd.war/WEB-INF/lib/xtsext.jar [1/4/13 13:44:32:325 PST] 0000000a HttpMethodDir I org.apache.commons.httpclient.HttpMethodDirector executeWithRetry I/O exception (java.net.ConnectException) caught when processing request: Connection refused: connect [1/4/13 13:44:32:341 PST] 0000000a HttpMethodDir I org.apache.commons.httpclient.HttpMethodDirector executeWithRetry Retrying request [1/4/13 13:44:33:294 PST] 0000000a HttpMethodDir I org.apache.commons.httpclient.HttpMethodDirector executeWithRetry I/O exception (java.net.ConnectException) caught when processing request: Connection refused: connect [1/4/13 13:44:33:294 PST] 0000000a HttpMethodDir I org.apache.commons.httpclient.HttpMethodDirector executeWithRetry Retrying request [1/4/13 13:44:34:419 PST] 0000000a HttpMethodDir I org.apache.commons.httpclient.HttpMethodDirector executeWithRetry I/O exception (java.net.ConnectException) caught when processing request: Connection refused: connect [1/4/13 13:44:34:419 PST] 0000000a HttpMethodDir I org.apache.commons.httpclient.HttpMethodDirector executeWithRetry Retrying request [1/4/13 13:44:37:590 PST] 0000000a servlet I com.ibm.ws.webcontainer.servlet.ServletWrapper init SRVE0242I: [IBM Cognos] [/reporting] [cfgss]: Initialization successful. [1/4/13 13:44:37:606 PST] 0000000a webapp I com.ibm.ws.webcontainer.webapp.WebApp log SRVE0292I: Servlet Message - [IBM Cognos#p2pd.war]:.CMServlet: Using class loader in the servlet context:com.cognos.pogo.isolation.ParanoidClassLoader@1c4f1c4f [1/4/13 13:44:37:622 PST] 0000000a servlet I com.ibm.ws.webcontainer.servlet.ServletWrapper init SRVE0242I: [IBM Cognos] [/reporting] [CMServlet]: Initialization successful. [1/4/13 13:44:37:637 PST] 0000000a webapp I com.ibm.ws.webcontainer.webapp.WebApp log SRVE0292I: Servlet Message - [IBM Cognos#p2pd.war]:.CMRest: Using class loader in the servlet context:com.cognos.pogo.isolation.ParanoidClassLoader@1c4f1c4f [1/4/13 13:44:37:653 PST] 0000000a servlet I com.ibm.ws.webcontainer.servlet.ServletWrapper init SRVE0242I: [IBM Cognos] [/reporting] [CMRest]: Initialization successful. [1/4/13 13:44:37:653 PST] 0000000a webapp I com.ibm.ws.webcontainer.webapp.WebApp log SRVE0292I: Servlet Message - [IBM Cognos#p2pd.war]:.dispatcher: Using class loader in the servlet context:com.cognos.pogo.isolation.ParanoidClassLoader@1c4f1c4f [1/4/13 13:44:37:778 PST] 0000000a FfdcProvider I com.ibm.ws.ffdc.impl.FfdcProvider logIncident FFDC1003I: FFDC Incident emitted on E:\Program Files\IBM\Insight11_LUW\AppServer\profiles\RationalReport\logs\ffdc\RationalReportServer_439a439a_13.01.04_13.44.37.6848929451679307348114.txt com.ibm.ws.webcontainer.servlet.ServletInstance.init 172 [1/4/13 13:44:37:794 PST] 0000000a servlet E com.ibm.ws.webcontainer.servlet.ServletWrapper init SRVE0100E: Uncaught init() exception created by servlet dispatcher in application IBM Cognos: javax.servlet.ServletException: Cannot load servlet at com.cognos.pogo.isolation.ServletWrapper.init(ServletWrapper.java:97) at com.ibm.ws.webcontainer.servlet.ServletWrapper.init(ServletWrapper.java:358) at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.init(ServletWrapperImpl.java:168) at com.ibm.ws.webcontainer.servlet.ServletWrapper.initialize(ServletWrapper.java:1807) at com.ibm.wsspi.webcontainer.extension.WebExtensionProcessor.createServletWrapper(WebExtensionProcessor.java:98) at com.ibm.ws.webcontainer.webapp.WebApp.getServletWrapper(WebApp.java:1008) at com.ibm.ws.webcontainer.webapp.WebApp.getServletWrapper(WebApp.java:929) at com.ibm.ws.webcontainer.webapp.WebApp.initializeTargetMappings(WebApp.java:608) at com.ibm.ws.webcontainer.webapp.WebApp.commonInitializationFinally(WebApp.java:426) at com.ibm.ws.webcontainer.webapp.WebAppImpl.initialize(WebAppImpl.java:303) at com.ibm.ws.webcontainer.webapp.WebGroupImpl.addWebApplication(WebGroupImpl.java:100) at com.ibm.ws.webcontainer.VirtualHostImpl.addWebApplication(VirtualHostImpl.java:166) at com.ibm.ws.webcontainer.WSWebContainer.addWebApp(WSWebContainer.java:731) at com.ibm.ws.webcontainer.WSWebContainer.addWebApplication(WSWebContainer.java:616) at com.ibm.ws.webcontainer.component.WebContainerImpl.install(WebContainerImpl.java:376) at com.ibm.ws.webcontainer.component.WebContainerImpl.start(WebContainerImpl.java:668) at com.ibm.ws.runtime.component.ApplicationMgrImpl.start(ApplicationMgrImpl.java:1122) at com.ibm.ws.runtime.component.DeployedApplicationImpl.fireDeployedObjectStart(DeployedApplicationImpl.java:1315) at com.ibm.ws.runtime.component.DeployedModuleImpl.start(DeployedModuleImpl.java:619) at com.ibm.ws.runtime.component.DeployedApplicationImpl.start(DeployedApplicationImpl.java:940) at com.ibm.ws.runtime.component.ApplicationMgrImpl.startApplication(ApplicationMgrImpl.java:725) at com.ibm.ws.runtime.component.ApplicationMgrImpl.start(ApplicationMgrImpl.java:2046) at com.ibm.ws.runtime.component.CompositionUnitMgrImpl.start(CompositionUnitMgrImpl.java:439) at com.ibm.ws.runtime.component.CompositionUnitImpl.start(CompositionUnitImpl.java:123) at com.ibm.ws.runtime.component.CompositionUnitMgrImpl.start(CompositionUnitMgrImpl.java:382) at com.ibm.ws.runtime.component.CompositionUnitMgrImpl.access$300(CompositionUnitMgrImpl.java:110) at com.ibm.ws.runtime.component.CompositionUnitMgrImpl$CUInitializer.run(CompositionUnitMgrImpl.java:949) at com.ibm.wsspi.runtime.component.WsComponentImpl$_AsynchInitializer.run(WsComponentImpl.java:349) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1550) Caused by: java.lang.ClassNotFoundException: at java.lang.ClassNotFoundException.<init>(ClassNotFoundException.java:77) at java.net.URLClassLoader.findClass(URLClassLoader.java:383) at com.ibm.ws.bootstrap.ExtClassLoader.findClass(ExtClassLoader.java:150) at java.lang.ClassLoader.loadClass(ClassLoader.java:652) at com.ibm.ws.bootstrap.ExtClassLoader.loadClass(ExtClassLoader.java:90) at java.lang.ClassLoader.loadClass(ClassLoader.java:618) at com.ibm.ws.classloader.ProtectionClassLoader.loadClass(ProtectionClassLoader.java:62) at com.ibm.ws.classloader.ProtectionClassLoader.loadClass(ProtectionClassLoader.java:58) at com.ibm.ws.classloader.CompoundClassLoader.loadClass(CompoundClassLoader.java:494) at java.lang.ClassLoader.loadClass(ClassLoader.java:618) at com.ibm.ws.classloader.CompoundClassLoader.loadClass(CompoundClassLoader.java:494) at java.lang.ClassLoader.loadClass(ClassLoader.java:618) at com.cognos.pogo.isolation.ParanoidClassLoader.findClassParentLast(ParanoidClassLoader.java:141) at com.cognos.pogo.isolation.ParanoidClassLoader.loadClass(ParanoidClassLoader.java:119) at java.lang.ClassLoader.loadClass(ClassLoader.java:618) at com.cognos.pogo.isolation.ServletWrapper.init(ServletWrapper.java:92) ... 28 more [1/4/13 13:44:37:794 PST] 0000000a extension E com.ibm.wsspi.webcontainer.extension.WebExtensionProcessor createServletWrapper Error occured while preparing the servlet for initialization. javax.servlet.ServletException: Cannot load servlet at com.cognos.pogo.isolation.ServletWrapper.init(ServletWrapper.java:97) at com.ibm.ws.webcontainer.servlet.ServletWrapper.init(ServletWrapper.java:358) at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.init(ServletWrapperImpl.java:168) at com.ibm.ws.webcontainer.servlet.ServletWrapper.initialize(ServletWrapper.java:1807) at com.ibm.wsspi.webcontainer.extension.WebExtensionProcessor.createServletWrapper(WebExtensionProcessor.java:98) at com.ibm.ws.webcontainer.webapp.WebApp.getServletWrapper(WebApp.java:1008) at com.ibm.ws.webcontainer.webapp.WebApp.getServletWrapper(WebApp.java:929) at com.ibm.ws.webcontainer.webapp.WebApp.initializeTargetMappings(WebApp.java:608) at com.ibm.ws.webcontainer.webapp.WebApp.commonInitializationFinally(WebApp.java:426) at com.ibm.ws.webcontainer.webapp.WebAppImpl.initialize(WebAppImpl.java:303) at com.ibm.ws.webcontainer.webapp.WebGroupImpl.addWebApplication(WebGroupImpl.java:100) at com.ibm.ws.webcontainer.VirtualHostImpl.addWebApplication(VirtualHostImpl.java:166) at com.ibm.ws.webcontainer.WSWebContainer.addWebApp(WSWebContainer.java:731) |
Accepted answer
Hi Michael,
You are correct in your earlier hunch, that the issue is probably somewhere in the install process with IM where for some reason it is not updating this file correctly. Yes I believe that is correct, rebuild and redeploy. You'll have to un-deploy the existing ear with the incomplete web.xml or you might hit more problems. Michael Walker selected this answer as the correct answer
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One other answer
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Hi Michael -
Can you paste in the value of the full <servlet> tag for the entry that has a <servlet-name> value of dispatcher from your web.xml found at <InsightInstallDir>\cognos\webapps\p2pd\WEB-INF Thanks and regards, Ali Comments Thanks Ali,
</init-param>
Hi Michael, I have seen this sporadically before, have a look at this Work Item:
Thanks Ali,
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Your answer
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Comments
Does anyone have any advice on how to diagnose this issue? I tried rebuilding the ear file but the issue still existed. I've tried installing on 3 different machines and get the same error on each machine, which makes me think it was something installed on those machines that's causing the issue. I just don't know how to diagnose as the "Cannot load servlet" and "class not found" are the only errors I see.