Process template import error

Sterling Ferguson-II (1.6k●13●288●273) | asked Dec 12 '12, 3:02 p.m.

CLM 4.0.0.1

Red Hat Linux

Oracle 10g

Chrome

I was trying to import the GADO process template and received:

An error occurred while uploading or parsing the template. The server response was 400: Invalid Template Format

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Vladimir Zahariev commented Dec 12 '12, 4:45 p.m.

JAZZ DEVELOPER

Hi, is it possible that the imported file is actually corrupted as the message suggests?

Nhi P Ta commented Dec 12 '12, 9:23 p.m.

Hi Sterling,

I notice that you are using Chrome, have you tried using support FireFox version?
Also if template is version dependent, just wonder if yours is version 4.x?

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Sterling Ferguson-II (1.6k●13●288●273) | answered Dec 13 '12, 2:07 p.m.

Nevermind..., new instructions mentioned import from /ccm/admin, not /jts/admin....it imported.

Comments

Vladimir Zahariev commented Dec 17 '12, 1:42 p.m. | edited Dec 17 '12, 1:43 p.m.

JAZZ DEVELOPER

Hi Sterling,

Please post a reference to the instructions if you think that they were incorrect or misleading. Similarly, some details of your steps to import the template would be helpful if you think that the error message above was not clear enough.

The instructions or the displayed error message above may be candidates for improvement.

Sterling Ferguson-II commented Dec 18 '12, 9:38 a.m.

@Vladimir,

The first set was an email. The second given to me from IBM was the correct full set of instructions and it was given in a word document. that explained to use /ccm/admin.

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