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Process template import error

CLM 4.0.0.1
Red Hat Linux
Oracle 10g
Chrome

I was trying to import the GADO process template and received:

An error occurred while uploading or parsing the template. The server response was 400: Invalid Template Format

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Hi, is it possible that the imported file is actually corrupted as the message suggests?

Hi Sterling,

I notice that you are using Chrome, have you tried using support FireFox version?
Also if template is version dependent, just wonder if yours is version 4.x?




One answer

Permanent link
Nevermind..., new instructions mentioned import from /ccm/admin, not /jts/admin....it imported.

1 vote

Comments

Hi Sterling,

Please post a reference to the instructions if you think that they were incorrect or misleading. Similarly, some details of your steps to import the template would be helpful if you think that the error message above was not clear enough.

The instructions or the displayed error message above may be candidates for improvement.

@Vladimir,

The first set was an email. The second given to me from IBM was the correct full set of instructions and it was given in a word document. that explained to use /ccm/admin.

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Question asked: Dec 12 '12, 3:02 p.m.

Question was seen: 7,145 times

Last updated: Dec 18 '12, 9:38 a.m.

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