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question asked: Dec 12 '12, 7:25 a.m.
question was seen: 3,973 times
last updated: Dec 17 '14, 12:32 a.m.

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Unable to Save/Close Custom Work Item

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R Z (127●34●53) | asked Dec 12 '12, 7:25 a.m.

Hello,

I am unable to close one of the custom work item, Please find the screenshot attached.

Work Item Error Attached

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Dinesh Kumar B (4.1k●4●13) | answered Dec 12 '12, 7:58 a.m.
JAZZ DEVELOPER
the error suggests you are exceeding the allowed length (32768 bytes) by around 75 bytes.. So, you could try saving one field after another, this will tell you which field was exceeding the limit.. then reduce the content in that field accordingly... hope it helps
R Z selected this answer as the correct answer
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R Z commented Dec 12 '12, 8:07 a.m.

I was able to find that field causing this.
Discussion field has 32768 bytes, But i am unable to edit this comments.
Any idea how to you edit the commnets for discussion field.

Thank You

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Dinesh Kumar B (4.1k●4●13) | answered Dec 12 '12, 7:37 a.m.
JAZZ DEVELOPER
one of your string attributes has a text larger than the allowed length.. review your large string attributes to reduce the content and you should be able to save..
Comments
R Z commented Dec 12 '12, 7:52 a.m.

Thanks Dinesh, I can see two fields.
Discussion and Description, Do you want me to remove some date present in these fields.
Even if i remove, I am unabel to save work item.

NOTE
RTC is integrated with ITSM and MSP

R Z commented Dec 12 '12, 8:22 a.m.

Is there any way we can increase the size?

Thanks

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