Unable to create JKE in 4.0.1
4.0.1
Windows server 2008 R2
derby
Express installation failed repeatably with the error message telling me to do a Custom Setup instead.
Custom install worked fine.
Logged in, went to create the sample project and got this:
7 answers
Hello Sterling
Check to see if you have any expired licenses. See Creating a LPA project fails with error "Error instantiating the template: CRJCA0009E" (63553)
Check to see if you have any expired licenses. See Creating a LPA project fails with error "Error instantiating the template: CRJCA0009E" (63553)
Hi Sterling,
When you say "Logged in, went to create the sample project" were you using the same admin account as you used for the install or a different user?
Typically 403 occurs if there are not the appropriate CALs assigned to that user, for example with RM the Analyst CAL has not been assigned.
If the CALs are assigned then try clearing the browser cache and active logins and try again to create the sample. If it still fails then, as Rosa, suggests raise a WI.
When you say "Logged in, went to create the sample project" were you using the same admin account as you used for the install or a different user?
Typically 403 occurs if there are not the appropriate CALs assigned to that user, for example with RM the Analyst CAL has not been assigned.
If the CALs are assigned then try clearing the browser cache and active logins and try again to create the sample. If it still fails then, as Rosa, suggests raise a WI.
Hi Sterling,
I just did a fresh 4.0.1 install on Windows server 2008 R2 with Derby and Express installation. I did not encounter any issues and sample project was created without any issues.
You issue sound like a case of installation went south but not sure what went wrong.
I just did a fresh 4.0.1 install on Windows server 2008 R2 with Derby and Express installation. I did not encounter any issues and sample project was created without any issues.
You issue sound like a case of installation went south but not sure what went wrong.
I had a similar problem - but my sample project appears fine. I think (but can't confirm) that the new admin user I created did not have all the right license types assigned. I activated the trial licenses - but suspect I did them in the order they appear, so some of the license were not at the right level.
The error appeared in the RM section, and I *think* this was the one where the new admin user was the wrong type.
I wonder if the sample creation script/code checks for the license levels before it starts.
anthony
The error appeared in the RM section, and I *think* this was the one where the new admin user was the wrong type.
I wonder if the sample creation script/code checks for the license levels before it starts.
anthony
Comments
Thanks for the comment, however my permissions after activation are:
Analyst
Quality Professional
Developer
CLM Practitioner
JazzAdmin
Ok - just a thought. BTW - does your sample work get created/exist after the error?
No, it stops and takes me back to the create option.
OK. I have since been looking at my sample project in more detail. It appears to have missed out a lot of the testing elements - so there is something else going on here.
I had the same error when I was trying to create Money that Matters project. I have vmware image with JTS 4.0.1, derby - express installation, windows server 2008. My user had JazzAdmins permissions and Rational Collaborative Lifecycle Management Solution - CLM Professional - Floating license.
I created another user with JazzAdmins permissions and activated for him RQM Quality Professional, RRC Analyst, RTC Developer. Then I restarted server and logged as my new admin user and succesfuly start sample creation. (I don't think all steps are needed)
Hi Matus,
I had the same problem as you, using CLM Practitioner Floating License. However, I notice the the Adding of the license file did not take us to the screen to enter the number purchased.
So, in License Key Management section of /jts/admin page, there is a Floating License Server section, click on Edit and enter the number purchased. Now re-run the /admin/web/sample page
I had the same problem as you, using CLM Practitioner Floating License. However, I notice the the Adding of the license file did not take us to the screen to enter the number purchased.
So, in License Key Management section of /jts/admin page, there is a Floating License Server section, click on Edit and enter the number purchased. Now re-run the /admin/web/sample page
Comments
Rosa Naranjo
FORUM MODERATOR / JAZZ DEVELOPER Nov 27 '12, 4:45 p.m.If the answer below doesn't help, open a workitem against the LPA and attach all the logs (ccm, rm, admin, jts, qm)