Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

CLM 502 Windows OS levels

Questions
Tags
Users
Badges
Naveen V
(79●17●59) Oct 22 '15, 12:09 p.m.
Hi Everyone,

One quick questions. While I am installing CLM 502 version through IM then I received warning message that "

CRJAZ9001W - The version of the operating system is not supported.The operating system version is 6.1.0. That version is older than the supported release version of 6.1.7600. See the list of Supported server operating System and upgrade the OS level to a supported level. Then, restart the installation.(Details: OS.name = Windows server 2008 R2; OS.arch=x86; os.version=6.1;distribution=].


In supported server operating system URL for CLM 502 mentioned windows server 2008 R2. They did not mentioned any specific OS Levels.

When I see winver in my windwos server then showing me the details as below

Microsoft windows server
Version 6.1 ( Build 7601: service pack 1)
Copyright 2009 Microsoft Corporation. all rights reserved.
 Windows server 2008 R2 Standard Operationg system

Can any one see this warning before and can be ignore or we need to have the build  OS level upgrade?

Thanks fo

0 votes

3 answers
4,050 views
0 votes

Accepted answer

Permanent link
Ted Mayer
(476●4●9) Oct 22 '15, 4:14 p.m.

Hello Naveen,

From the winver, it does appear that you have a later version of the OS, however looking at the OS.arch output, it shows that you're using a 32-bit OS, is that correct? If that is the case, we only support a 64-bit OS for CLM. I'm not sure if that is giving the error, but if you have a 64-bit machine you can try and see if that resolves the issue.

In my case, I have a 64-bit Windows 2008 R2 Standard server with the same version as yours (6.1.7601) and the applications installed without any problems.

Regards,

Ted

Naveen V selected this answer as the correct answer

0 votes

Comments
Naveen V
Oct 23 '15, 9:14 a.m.

Hi Ted,

Thanks for the response. I am having 64-bit Windows server 2008 R2 Standard. Even I got an warning message only. I did not proceed further for installing as I wondered by seeing that warning message. I will go ahead and upgrade my CLM version and update.

Thanks

2 other answers

Permanent link
Ara Masrof
JAZZ DEVELOPER (3.2k●1●5) Oct 22 '15, 12:26 p.m.
Looks like you are hitting a known defect

Please see

Defect 333631  Installer Claims Win2008 R2 Is Unsupported

1 vote

Comments
Naveen V
Oct 22 '15, 12:50 p.m.

Hi Ara,
Yes, Exactly the same one which you pointed but what was the conclusion? I just see comments this issue recoreded in item 337216. In this Defect mentioned tracking in story 332788. Could you please let me know what we need to do avoind the warning?

Permanent link
Zeeshan Choudhry
(654●1●6●12) edited
Oct 23 '15, 4:36 p.m.
 This is fixed in 6.0 
http://www-01.ibm.com/support/docview.wss?uid=swg1PI32711


There is no workaround for it in 502 other than to ignore it if you are using a 64bit OS from the supported section of the System requirements page below of CLM5x

https://jazz.net/wiki/bin/view/Deployment/CLMSystemRequirements50#A1_Server_Operating_Systems

0 votes

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Ask a question
Guidelines
FAQ
Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details
× 7,495
× 2,357

Question asked: Oct 22 '15, 12:09 p.m.

Question was seen: 4,050 times

Last updated: Oct 23 '15, 4:36 p.m.

Confirmation Cancel Confirm