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question asked: Nov 22 '12, 4:18 a.m.
question was seen: 4,664 times
last updated: Nov 22 '12, 4:53 a.m.

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Can we create a workitem using incoming email in RTC?

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ganesh gadi (13●2●3) | asked Nov 22 '12, 4:18 a.m.
In JIRA there is a feature for creating issues and give comments through Email using IMAP/POP. Is there any feature in RTC too?

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Guido Schneider (3.4k●14●86●115) | answered Nov 22 '12, 4:33 a.m.

This functionality was stopped half way. You still see some fragments in Advanced Properties. There exists Enhancement Request to finalize it. YOu can write your comments there.

We have bought the solution from CM-Logic, Email-Reader. It's not so expensive and quite flexible to configure. I recommend to have a look into this.

http://www.cm-logic.com/jazzconnect-email.html

ganesh gadi selected this answer as the correct answer
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ganesh gadi commented Nov 22 '12, 4:53 a.m.

Thanks guido scheneider for your quick reply.

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