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"Generating Team Invitation" has encountered a problem

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Nicolas Echavarria
(34●9●13) Oct 23 '12, 3:28 p.m.
 This is the rest of the error:
Exception occurred during team invitation generation:
Error generating team invitations for the following members: MemberName MemberLastName.

----
I've checked that my profile (Project Owner and SCRUM Master) has the send invitations permission.
I've confirmed that the SMTP credentials work.
However there is no other more "verbose" error that allows us to know exactly what is going on.

We need your help!
Best,

Nicolas E.

0 votes

Comments
Nicolas Echavarria
Oct 25 '12, 8:17 p.m.

 Ruby,


This is happening in the RAD UI. To tell you the truth we almost couldn't "find" where to send the invitations in the Web UI.
We finally found the icon and now the error is more "expressive". Here it is:
--- 
Failed to send team invitations.
hide details


Error generating team invitations for the following members: Nicolas Echavarria.


com.ibm.team.repository.common.TeamRepositoryException


com.ibm.team.process.internal.service.ProcessService.sendTeamInvitation(ProcessService.java:4721)
com.ibm.team.process.internal.service.GenerateTeamInvitationOperation.run(GenerateTeamInvitationOperation.java:52)
com.ibm.team.process.internal.common.advice.runtime.OperationAdviceManager.runOperation(OperationAdviceManager.java:1380)
com.ibm.team.process.internal.common.advice.runtime.OperationAdviceManager.advise(OperationAdviceManager.java:312)
com.ibm.team.process.internal.common.util.AbstractProcess.doAdvise(AbstractProcess.java:196)
com.ibm.team.process.internal.service.ServerProcess.access$2(ServerProcess.java:1)
com.ibm.team.process.internal.service.ServerProcess$2.run(ServerProcess.java:156)
com.ibm.team.repository.service.internal.PrimitiveTransactionService$3.run(PrimitiveTransactionService.java:168)
com.ibm.team.repository.service.internal.rdb.RepositoryDatabase$Transaction.run(RepositoryDatabase.java:470)
com.ibm.team.repository.service.internal.rdb.RepositoryDatabase$1.run(RepositoryDatabase.java:294)
com.ibm.team.repository.service.internal.rdb.ConnectionPoolService.withCurrentConnection(ConnectionPoolService.java:381)
sun.reflect.GeneratedMethodAccessor58.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
java.lang.reflect.Method.invoke(Method.java:611)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
$Proxy580.withCurrentConnection(Unknown Source)
com.ibm.team.repository.service.internal.rdb.RepositoryDatabase.runTransaction(RepositoryDatabase.java:290)
com.ibm.team.repository.service.internal.rdb.RepositoryDatabase.runInTransaction(RepositoryDatabase.java:245)
com.ibm.team.repository.service.internal.PrimitiveTransactionService.runInTransaction(PrimitiveTransactionService.java:102)
com.ibm.team.repository.service.internal.PrimitiveTransactionService.runInTransaction(PrimitiveTransactionService.java:97)
sun.reflect.GeneratedMethodAccessor268.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
java.lang.reflect.Method.invoke(Method.java:611)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
$Proxy660.runInTransaction(Unknown Source)
com.ibm.team.repository.service.internal.TransactionService.runInTransaction(TransactionService.java:37)
sun.reflect.GeneratedMethodAccessor311.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
java.lang.reflect.Method.invoke(Method.java:611)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
$Proxy808.runInTransaction(Unknown Source)
com.ibm.team.process.internal.service.ProcessService.runInTransaction(ProcessService.java:4614)
com.ibm.team.process.internal.service.ProcessService.runInTransaction(ProcessService.java:4621)
com.ibm.team.process.internal.service.ServerProcess.adviseAndExecute(ServerProcess.java:153)
com.ibm.team.process.internal.service.ProcessService.executeProcessItemSaveOperation(ProcessService.java:1598)
com.ibm.team.process.internal.service.ProcessService.generateTeamInvitation(ProcessService.java:3758)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
java.lang.reflect.Method.invoke(Method.java:611)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
$Proxy1204.generateTeamInvitation(Unknown Source)
com.ibm.team.process.internal.service.web.ProcessWebUIService.generateTeamInvitation(ProcessWebUIService.java:3022)
com.ibm.team.process.internal.service.web.ProcessWebUIService.postGenerateTeamInvitations(ProcessWebUIService.java:3018)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
java.lang.reflect.Method.invoke(Method.java:611)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
$Proxy1862.postGenerateTeamInvitations(Unknown Source)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
java.lang.reflect.Method.invoke(Method.java:611)
com.ibm.team.repository.servlet.AbstractTeamServerServlet.doModelledRestService(AbstractTeamServerServlet.java:531)
com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:2058)
com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:1878)
com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1754)
javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)
org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)
javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:68)
javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1214)
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:774)
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:456)
com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:125)
com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:92)
com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:133)
com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:154)
com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:192)
com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:89)
com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:926)
com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1023)
com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3703)
com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:304)
com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:962)
com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:458)
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:522)
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:311)
com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:87)
com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1784)
com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1783)


Caused by: 


Error sending message.; nested exception is: com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient$RestCommunicationException (javax.mail.MessagingException)ID CRJAZ1611E


com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.sendMail(MailerService.java:249)
com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.sendMail(MailerService.java:231)
com.ibm.team.repository.service.compatibility.internal.mailer.MailerService.sendMail(MailerService.java:264)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 ... 123 more.
Your help and insight are greatly valued!
Waiting for your feedback,

Nicolas E.

3 answers
4,953 views
0 votes

Accepted answer

Permanent link
Liora Milbaum
(513●2●89●118) Nov 15 '12, 12:30 a.m.
 I am not sure if this is the same case but, a customer of mine had an issue with the email notifications as well.
The problem was in the firewall. Some of the ports required by the email system were blocked.

Check in the jts setup if the email notification customization is working. 

Liora
Nicolas Echavarria selected this answer as the correct answer

2 votes

Comments
Nicolas Echavarria
Nov 19 '12, 7:41 p.m.

Liora,

Thanks a lot for your help.
We did try with the complete firewall down and a local SMTP server.
It worked.
Thanks,

Nicolas E.

2 other answers

Permanent link
Martha (Ruby) Andrews
JAZZ DEVELOPER (3.0k●4●43●51) Oct 23 '12, 7:11 p.m.
Hello,
The team invitations are sent as the currently logged in user.  But I am not sure that is the problem here. When there is an error mailing the invitation, the error usually includes details with an exception stack trace. That is not the case here, correct?
Is there anything in the log file on the server? Is this happening in the Eclipse UI or the web UI?
Thanks,
Ruby
Jazz L3 Developer

0 votes

Comments
Nicolas Echavarria
Oct 23 '12, 9:27 p.m.

Ruby, 

My response didn't fit here, sorry.
Please check the next response.
Thanks!

Nicolas E. 

Nicolas Echavarria
Oct 25 '12, 8:17 p.m.

 Ruby,


Any insights?
Thanks,

Nicolas E. 

Permanent link
Martha (Ruby) Andrews
JAZZ DEVELOPER (3.0k●4●43●51) Oct 26 '12, 2:50 a.m.
Hello Nicolas,
The stack trace indicates there was an error during the send. It probably occurred on the JTS.
Is there an error in the jts.log file?
Thanks,
Ruby

0 votes

Comments
Nicolas Echavarria
Nov 14 '12, 10:01 p.m.

Hello Martha!

We are ready to go into production with this installation but, however email is still not working.
Can you provide more light in this matter?
How should we obtain support?

Let me know,
Best,

Nicolas E.

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Question asked: Oct 23 '12, 3:28 p.m.

Question was seen: 4,953 times

Last updated: Nov 19 '12, 7:41 p.m.

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