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question asked: Sep 06 '12, 10:49 a.m.
question was seen: 5,167 times
last updated: Sep 10 '12, 1:54 p.m.

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In RAM, how can I control the number of reminder emails sent to users?

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iRAM Administrator (315●2●156●135) | asked Sep 06 '12, 10:49 a.m.
edited Sep 06 '12, 10:52 a.m. by Seth Packham (1.4k●4●22●13)
Hi,

iRAM send asset expiration reminder mail to asset owner in 8 times per day !. How to control this to one (1) reminder email."

Regards,
Rameshbabu
(d.v.rameshbabu@in.ibm.com)
Comments
Gili Mendel commented Sep 10 '12, 7:50 a.m. | edited Sep 10 '12, 8:54 a.m.
JAZZ DEVELOPER

Is this for the same asset 8 times a day?

iRAM Administrator commented Sep 10 '12, 8:01 a.m. | edited Sep 10 '12, 8:55 a.m.

Hi Gili,

Yes, Same asset sends reminder 8(approx.) times a day.

Regards,

Rameshbabu

(d.v.rameshbabu@in.ibm.com)

Seth Packham commented Sep 10 '12, 9:20 a.m.
FORUM ADMINISTRATOR / JAZZ DEVELOPER

I converted your conversation to "comments" so the question will not appear to have been "answered".

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Gili Mendel (1.8k●5●6) | answered Sep 10 '12, 1:54 p.m.
JAZZ DEVELOPER
8 ... sounds like the 8 RAM servers in your cluster ... is likely a race condition ... please work with service

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