Is CLM 2012 Support Policy for virtualization technologies applyed to client environment?
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Natsumi Yokoyama (209●3●87●101)
| asked Sep 03 '12, 5:21 a.m.
edited Sep 06 '12, 6:58 a.m. by Robert Rassmann (992●3)
Following Policy is applied to client environment?
Although citrix is not supported officially, my customer needs to use citrix for RTC Client. If defects reported , which occurred at citrix client environment, are reproducible in non-virtualized environment, IBM will support? https://jazz.net/library/article/811 Additionally, IBM will support CLM applications hosted on other virtualization technologies on the following basis: New for CLM 2012
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Accepted answer
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Geoffrey Clemm (30.1k●3●30●35)
| answered Apr 26 '13, 1:10 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
If you can reproduce a problem in a supported non-virtualized environment, then you will get full support ... the fact that you originally found the problem in a virtualized environment doesn't matter (for that matter, how could support even know that you did so :-).
Natsumi Yokoyama selected this answer as the correct answer
Comments I agree to the first part of Geoffrey's comment . We will fix the issue that you can reproduce in a non-virtualized environment. Once the fix is available, there should not be issues in the non-virtualized environment. However, if you apply the fix in an unsupported virtualized environment and run into issues or still does not work, then what? :-)
![]() FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
The answer is still the same ... if you apply a fix in an unsupported environment (virtualized or non-virtualized), and you still have a problem, then you will need to apply that fix to a supported environment and reproduce the problem there in order to get support.
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One other answer
![]() Hello: I found something that may be helpful to you but may not have a direct answer to the support as it may be product by product. but the article is good to send to customer for reference.
http://www.ibm.com/developerworks/rational/library/smart-virtualization-1/
http://www-01.ibm.com/software/support/virtualization_policy.html |
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