Saving user information fails with CRJAZ2419E in JTS v4
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Mirek Rzadkowski (46●2●8●5)
| asked Aug 29 '12, 4:51 a.m.
edited Aug 29 '12, 4:53 a.m. by Ralph Schoon (63.3k●3●36●46)
I've just installed the JTS v4 on OS X. All has been looking great but when it comes to saving a user info I get an error CRJAZ2419E ... Not much information anywhere what causes it. Has anyone seen it and knows of a solution?
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5 answers
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I got this error while changing the work allocation of a user on ccm admin page.
I am using RTC 4.0.1. |
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I'm getting this same error with a user trying to save their work environment. What is weird, is that they were able to save their absences,
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The stack trace looks very similar (the same?) as this defect:
https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=244865
That defect was fixed in 4.0.3, however.
Sterling, it may be worth opening a new defect for the fact that you are seeing it on a newer version.
Ruby
Martha (Ruby) Andrews
Jazz Foundation L3 Development Team Lead
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Comments
@meerec: Hi Mirek, are you seeing the error when you are editing an existing user or creating a new user? Are there any errors logged in the jts.log (see http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0/index.jsp?topic=%2Fcom.ibm.rational.clm.doc%2Ftopics%2Fc_logfiles_loc.html for help locating the log)?