Can not load license file after migrate from 3.0.1 to 4.0
4 answers
Carlos,
you can either upload the new 4.0 license file before doing the upgrade. Please try to download the 10 free licenses for 4.0 from https://jazz.net/downloads/rational-team-concert/releases/4.0/RTC-Developer-10-C-License-4.0.zip and try to uploading it again. Maybe your file is corrupt. Try to use a download helper.
If that does not work, could you provide more information from the log files?
you can either upload the new 4.0 license file before doing the upgrade. Please try to download the 10 free licenses for 4.0 from https://jazz.net/downloads/rational-team-concert/releases/4.0/RTC-Developer-10-C-License-4.0.zip and try to uploading it again. Maybe your file is corrupt. Try to use a download helper.
If that does not work, could you provide more information from the log files?
Comments
Hi Ralph. Thanks for your answer. I tested your link and the result is the same: the file is not loaded. Another issue I could see is that when I open the the browser or the RTC client (4.0) on my remote machine, the connection fails. I mean, my machine can not connect with Tomcat 7. But all this environment was working with RTC 3.0.1. Any idea which log file I need check or if you prefer that I attach any log file here? Thanks.
Carlos,
I would suggest to roll back to the previous version. Then try the upgrade in an isolated test environment. Test and make sure it works. There is information about upgrading in the Library here on Jazz.net that complements the interactive upgrade guide in the info center http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0/index.jsp .
One thing we just learned is you need to run the upgrade scripts as administrator on Windows.
You can check the upgrade logs in <install-dir>/server/, <install-dir>/server/upgrade/ccm, <install-dir>/server/upgrade/jts the application logs in <install-dir>/server/logs and the tomcat logs in <install-dir>/server/tomcat/logs. I can't guide you which logs are of interest, I would at least check CCM and JTS.
If you can login locally and not remotely I think you have a network issue.
I would suggest to roll back to the previous version. Then try the upgrade in an isolated test environment. Test and make sure it works. There is information about upgrading in the Library here on Jazz.net that complements the interactive upgrade guide in the info center http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0/index.jsp .
One thing we just learned is you need to run the upgrade scripts as administrator on Windows.
You can check the upgrade logs in <install-dir>/server/, <install-dir>/server/upgrade/ccm, <install-dir>/server/upgrade/jts the application logs in <install-dir>/server/logs and the tomcat logs in <install-dir>/server/tomcat/logs. I can't guide you which logs are of interest, I would at least check CCM and JTS.
If you can login locally and not remotely I think you have a network issue.