E-mail notifications by Status (RTC 3.0.1)

no, currently RTC doesn't provide the level of control you seek

Hi Cesar,

This may not get specifically to your example of by type, workflow and role, but it should help you control your mail notifications.

You can set these in your user preferences as follows:

• Go to upper right corner of banner where it is says your user name
• Select "View My Profile and Licenses"
• Within the editor, choose the "Mail Configuration" tab on the left and make the selections that suit your preferences

Note that this is set for the project, and done by the user.

See images within: Quick UI Guide for setting mail notifications.

The RTC email notification model is "pull" - user decides what they like to get notified, however the model you asked here seems to me like a "push" approach - the system decides what to send to user. The "pull" approach is supposed to be favored by users, but RTC could give users wrong perception at first place with its overwhelming default settings.

If we add assistance up-front, for example, include a note about how to configure the email notification in the Invitation, do you think that will be helpful?

Hi May
Well :
1.- Definitely you would not be able to know how many state changes anyone can create for each specific workitems.
2.- Customers frequently ask : " I wanna be notify by mail when the status reach "Needs for approval" or something like that. (Maybe I can use the approval function). And I'm supposed to be the one configuring this.
3.- Yes i think they should know what states I have defined. Many times they are the ones that define the workflow process.
4.- It should be great to get emailnotifications by state but I'm assumming that is very hard, and a notify in the comment or a approval function could work to. 

One idea/wish I have: it would be great to have an option to get a consolidated email in certain periods (e.g. every half day) instead of an email for each event.
For me it is more convenient/efficient to check one email every few hours instead of going through all the single mails.

Hi Cesar,

Thanks for the feedback. The current RTC mail configuration should fulfill couple of your requirements. 

1. How to select the preference in the Profile view.
• For RTC web client, refer to the answer from Kim Peter.
• For RTC eclipse client, in the Team Artifacts View, right click on your repository link, or project node, or your team area node, and select "Open My User Editor". After this view is open, click on the "Mail Configuration" tab on the bottom of the editor, you should see the default settings for all email notification you will receive.
2. How to mention somebody in a comment and get that person notified.
• First, you should keep the default setting "Message @Me" checked on the Mail Configuration panel.
• Secondly, if you use RTC eclipse client, when you add a comment, type @ followed by somebody's id. For example, if your user id is "cesar", i would type "Hi @cesar, we have closed this work item because the feature has been delivered ." If you use RTC web client, you can use the "Insert User Link" on the work item editor to locate and add somebody whom you want to mention and notify in your comment. If another person made selections on couple of work item state changes in the default notification setting, then even you don't initiate a notification in your comment to him, he should be notified.
  
3. How to define notifications for specific state change or work item change. Please take a look at the "Mail Configuration" setting.
   
• Do you think RTC mail configuration has covered most email notification use cases?
  
• What other setting you would like to see there?And why?
  

I'd like to know do you think if we provide some guidance or a pointer to help you use the mail notification in the team/project invitation, it will ease your understanding and use of the mail configuration? Thanks!

Hi Cesar, you haven't answered my questions. If this isn't a common use case, i guess you can just use comment to send notification to another person. Cheers