E-mail notifications by Status (RTC 3.0.1)
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Hi
I installed the RTC 3.0.1 and configure the e-mail notifications, but some users are complaining that there are getting to much e -mails from the rtc. It is possible that for example only when the workitem gets to a state the e-mail activate to certain person(or role)? For example : WorkItem Type : Task Workflow : New->Assigned->Work in Progress-> Resolved->Closed For role = developer : Activate notifications only when the Task reach Assigned For role = Team lead : Activate notification when Resolved. For role = Manager : Activate notification when Closed |
7 answers
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no, currently RTC doesn't provide the level of control you seek
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Hi Cesar,
This may not get specifically to your example of by type, workflow and role, but it should help you control your mail notifications. You can set these in your user preferences as follows:
Note that this is set for the project, and done by the user.
See images within: Quick UI Guide for setting mail notifications. Comments HI Peter Sure I can set up the preferences in the editor but that is now what I'm looking for because there are like standart preferences. It should be good that I (as a ProjectAdmin) create new preferences to users to select. It is worth noting on the quick guide that this option is only available within an application. If you attempt it from a personal dashboard the mail configuration tab is not available.
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One idea/wish I have: it would be great to have an option to get a consolidated email in certain periods (e.g. every half day) instead of an email for each event.
For me it is more convenient/efficient to check one email every few hours instead of going through all the single mails. |
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Hi Cesar,
Thanks for the feedback. The current RTC mail configuration should fulfill couple of your requirements.
Comments Hi I know how to do the 1. and 2. points but I dot know how to define notifications for specific state change (point number 3). How can i do that? I would like some help for this. Thanks |
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