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Ability to mass e-mail RTC users important information

Tom Rogers (4134) | asked Aug 16 '12, 1:44 p.m.
Hello, our RTC installation is new.  Our user set is growing.  Our maturity is growing.  We are looking at ways to communicate on a regular basis new information (e.g. hints & tips, new "help" information).  On the Help point we have set a dashboard with a lot of information for self-help to teams.   As an example, if we add new information we are looking for an effective and easy way to let our users know - using RTC itself. 

Any suggestions?  Can this be done? Anyone with practical experience on this?

Seth Packham commented Aug 20 '12, 8:27 p.m.

@gate80 Tom, I'm interested in the answer to this question too. You may also be interested in an enhancement request I opened about putting notices on the UI itself:

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Harry Koehnemann (30125238) | answered Aug 20 '12, 8:58 p.m.
 Hi Tom,

If you are using LDAP then the LDAP groups will know your RTC users and their roles.

Seth Packham commented Aug 20 '12, 9:29 p.m.

Harry, this doesn't answer how Tom would contact all of the users. I think what Tom is looking for is a utility within RTC to do the mailings. Perhaps this needs to be an enhancement request.

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Tom Rogers (4134) | answered Aug 21 '12, 8:17 a.m.
Thanks Harry, I am a non-technical person, so your answer doesn't help me too much. 

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