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[closed] Login issue - Invalid path to authentication servlet.: /


T M (8876187143) | asked Jul 25 '12, 11:41 a.m.
closed Jun 14 '18, 2:29 a.m. by Ralph Schoon (61.5k33643)

When I login to JTS I get the below error:

Invalid path to authentication servlet.: /

What could be the issue?

Thanks!

The question has been closed for the following reason: "The question is answered, right answer was accepted" by rschoon Jun 14 '18, 2:29 a.m.

10 answers



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Karl Weinert (2.0k52736) | answered Jul 25 '12, 11:59 a.m.
JAZZ DEVELOPER
Here's a technote that references the error

Also depending on the url you are accessing you can get that error if the user is not in the JazzAdmins group.
For example I can repro a similar error  using this URL  https://<server>:9444/jts/auth/authrequired  when I attempt to log in as a user that isn't in the JazzAdmins group.

If that does not help can you provide more information on the URL and version of RTC?


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T M (8876187143) | answered Jul 25 '12, 7:21 p.m.
There was a small change in the LDAP setting and hence the problem was. Everything is sorted out now. Thanks for taking time to reply to my messages!

Comments
Martin Wassermann commented Oct 02 '12, 10:56 a.m.

We have the same problem. Which are the small chanches in your LDAP setting that solves this problem?


Patrice GIRAUD commented Nov 06 '12, 12:32 p.m.

Hi,
same problem in my company with  my CLM deployment for my urls regarding RTC, RRC , RQM:
Could you please explain clearly how you fixed this issue as you said it is a setting on LDAP to be changed?
Thks for your reply


Michael Alberda commented Feb 01 '13, 6:03 a.m.

Hi,


Was there a resolution posted to this LDAP Issue? We are currently experiencing a similar problem.
What settings were changed?

Thanks. 


Kaushambi Singh commented Feb 05 '14, 1:30 a.m.

Hi,
Can you please share the resolution for this issue? We are facing a similar one.
We have configured CLM 4.0.5 and WAS 8.5.0.1. Your help would really be helpful for us.



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T M (8876187143) | answered Jul 25 '12, 1:37 p.m.

RTC 4.0

The user is in the JAzzAdmins group. This problem started all of a sudden.

https://server.xyz.com:9443/jts/auth/


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Karl Weinert (2.0k52736) | answered Jul 25 '12, 1:55 p.m.
JAZZ DEVELOPER
If I go directly to that URL I get the same error you get without any login prompt
Try going to https://server.xyz.com:9443/jts/admin or /jts/web instead.

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T M (8876187143) | answered Jul 25 '12, 2:57 p.m.
edited Jun 13 '18, 1:31 p.m. by Mark Guertin (5867)

I get this error:

Error 403: CRJAZ1394E The user ID "abc" is not a member of any Jazz J2EE roles but must be a member of one to access the repository.

Any idea what is the issue?


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Karl Weinert (2.0k52736) | answered Jul 25 '12, 3:08 p.m.
JAZZ DEVELOPER
That is a group membership issue. You should make sure the user did not get removed from the JazzAdmin group at some point.

If you are using tomcat see this post
https://jazz.net/forum/questions/82144/http-status-403-access-to-the-requested-resource-has-been-denied

If you are using LDAP you will probably need to talk to your LDAP admin to verify.

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T M (8876187143) | answered Jul 25 '12, 3:55 p.m.
edited Jun 13 '18, 1:32 p.m. by Mark Guertin (5867)

I just checked and the user is part of the JazzAdmin group. I still get the same error.

Error 403: CRJAZ1394E The user ID "abc" is not a member of any Jazz J2EE roles but must be a member of one to access the repository.


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T M (8876187143) | answered Jul 25 '12, 3:58 p.m.

And sometimes I get the below error:

Invalid path to authentication servlet.: /

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Karl Weinert (2.0k52736) | answered Jul 25 '12, 4:14 p.m.
JAZZ DEVELOPER
Does this part of the error mean anything to you?

<object data="http://<server>/flash/getAds.swf?1" height="1" id="getAdsFl" type="application/x-shockwave-flash" width="1"> </object>

I'm wondering if your client has a Virus of some sort.
Can you try from another client and see what happens?

It might be time to call support so we can collect the various logs and such.



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min li (52) | answered Dec 01 '15, 1:23 a.m.
JAZZ DEVELOPER
Another possibility,  please add the JTS Host name "comany.xxx.yyy" into your local Os host file.  To make the host used by JTS visible to your local env.