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[closed] Login issue - Invalid path to authentication servlet.: /

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T M
(887●8●188●143) closed
Jun 14 '18, 2:29 a.m.

When I login to JTS I get the below error:

Invalid path to authentication servlet.: /

What could be the issue?

Thanks!

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10 answers
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The question has been closed for the following reason: "The question is answered, right answer was accepted" by rschoon Jun 14 '18, 2:29 a.m.

10 answers

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Karl Weinert
JAZZ DEVELOPER (2.0k●5●27●36) Jul 25 '12, 11:59 a.m.
Here's a technote that references the error

Also depending on the url you are accessing you can get that error if the user is not in the JazzAdmins group.
For example I can repro a similar error  using this URL  https://<server>:9444/jts/auth/authrequired  when I attempt to log in as a user that isn't in the JazzAdmins group.

If that does not help can you provide more information on the URL and version of RTC?

1 vote

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T M
(887●8●188●143) Jul 25 '12, 7:21 p.m.
There was a small change in the LDAP setting and hence the problem was. Everything is sorted out now. Thanks for taking time to reply to my messages!

1 vote

Comments
Martin Wassermann
Oct 02 '12, 10:56 a.m.
We have the same problem. Which are the small chanches in your LDAP setting that solves this problem?

Patrice GIRAUD
Nov 06 '12, 12:32 p.m.
Hi, same problem in my company with  my CLM deployment for my urls regarding RTC, RRC , RQM: Could you please explain clearly how you fixed this issue as you said it is a setting on LDAP to be changed? Thks for your reply

Michael Alberda
Feb 01 '13, 6:03 a.m.
Hi, Was there a resolution posted to this LDAP Issue? We are currently experiencing a similar problem. What settings were changed? Thanks. 

Kaushambi Singh
Feb 05 '14, 1:30 a.m.
Hi, Can you please share the resolution for this issue? We are facing a similar one. We have configured CLM 4.0.5 and WAS 8.5.0.1. Your help would really be helpful for us.

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T M
(887●8●188●143) Jul 25 '12, 1:37 p.m.

RTC 4.0

The user is in the JAzzAdmins group. This problem started all of a sudden.

https://server.xyz.com:9443/jts/auth/

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Karl Weinert
JAZZ DEVELOPER (2.0k●5●27●36) Jul 25 '12, 1:55 p.m.
If I go directly to that URL I get the same error you get without any login prompt
Try going to https://server.xyz.com:9443/jts/admin or /jts/web instead.

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T M
(887●8●188●143) edited
Jun 13 '18, 1:31 p.m.

I get this error:

Error 403: CRJAZ1394E The user ID "abc" is not a member of any Jazz J2EE roles but must be a member of one to access the repository.

Any idea what is the issue?

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Karl Weinert
JAZZ DEVELOPER (2.0k●5●27●36) Jul 25 '12, 3:08 p.m.
That is a group membership issue. You should make sure the user did not get removed from the JazzAdmin group at some point.

If you are using tomcat see this post
https://jazz.net/forum/questions/82144/http-status-403-access-to-the-requested-resource-has-been-denied

If you are using LDAP you will probably need to talk to your LDAP admin to verify.

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T M
(887●8●188●143) edited
Jun 13 '18, 1:32 p.m.

I just checked and the user is part of the JazzAdmin group. I still get the same error.

Error 403: CRJAZ1394E The user ID "abc" is not a member of any Jazz J2EE roles but must be a member of one to access the repository.

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T M
(887●8●188●143) Jul 25 '12, 3:58 p.m.

And sometimes I get the below error:

Invalid path to authentication servlet.: /

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Karl Weinert
JAZZ DEVELOPER (2.0k●5●27●36) Jul 25 '12, 4:14 p.m.
Does this part of the error mean anything to you?

<object data="http://<server>/flash/getAds.swf?1" height="1" id="getAdsFl" type="application/x-shockwave-flash" width="1"> </object>

I'm wondering if your client has a Virus of some sort.
Can you try from another client and see what happens?

It might be time to call support so we can collect the various logs and such.


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min li
JAZZ DEVELOPER (5●4) Dec 01 '15, 1:23 a.m.
Another possibility,  please add the JTS Host name "comany.xxx.yyy" into your local Os host file.  To make the host used by JTS visible to your local env.

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Question asked: Jul 25 '12, 11:41 a.m.

Question was seen: 25,214 times

Last updated: Jun 14 '18, 2:29 a.m.

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