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question asked: Jul 02 '15, 2:54 p.m.
question was seen: 2,389 times
last updated: Jul 03 '15, 1:47 a.m.

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Why won't the RTC Screen Capture tool run anymore?

0
Jamie Berry (140●1●41●96) | asked Jul 02 '15, 2:54 p.m.

I am trying to use the RTC Screen Capture tool in RTC 5.0.2 with iFix006 and am having problems.  The first time I tried running it, everything appeared to work correctly.  The tool launched, I was able to capture a section of the screen and attach it to a work item.  Everytime since then, the tool will not launch.  It acts like it is launching (javaws launches) but nothing happens and I am not seeing any errors.

I have tried in Firefox, Chrome, and IE.  My IE verison is IE 9.  I am running Oracle Java version 7 update 80.

I launched the web starter control panel and have tried removing the application to see if that helps, and nothing.  I even restarted my PC.  Any ideas on how to get this tool to launch again?

Jamie.

Comments
Marek Siekierski commented Jul 02 '15, 5:46 p.m.

Hi Jamie,

Are there any errors in the web console in your browser?

Jamie Berry commented Jul 02 '15, 6:07 p.m.

I wasn't seeing any errors, then I finally determined how to show the Java console.  With the Java console visible, the tool runs, but it doesn't run without the console visible.  I looked in the console for messages, and this is what showed up:

Missing Application-Name manifest attribute for: https://gdccm01.gddsi.com:9443/ccm/service/com.ibm.team.workitem.service.internal.rest.IScreenCaptureDownloadService/capture.jar
JNLPClassLoader: Finding library swt-win32-3740.dll
JNLPClassLoader: Finding library swt-win32.dll
JNLPClassLoader: Finding library swt-win32-3740.dll
JNLPClassLoader: Finding library swt-win32.dll

Thanks.

1
Donald Nong commented Jul 03 '15, 1:47 a.m.

It's probably a JRE issue. I tried with Oracle Java 1.8.0_45 and IBM Java 1.7.0SR8 and neither had such a problem. Of course I tested with RTC 5.0.2 iFix006.

If you have other JRE installed on your machine, you can run the SCT directly by running

<JRE_PATH>\bin\javaws.exe rtc_screencapture.jnlp
Note that you should always use the latest copy of rtc_screencapture.jnlp that you download from the browser.

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