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[closed] Login issue - Invalid path to authentication servlet.: /

When I login to JTS I get the below error:

Invalid path to authentication servlet.: /

What could be the issue?

Thanks!

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The question has been closed for the following reason: "The question is answered, right answer was accepted" by rschoon Jun 14 '18, 2:29 a.m.


10 answers

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Another possibility,  please add the JTS Host name "comany.xxx.yyy" into your local Os host file.  To make the host used by JTS visible to your local env.

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There was a small change in the LDAP setting and hence the problem was. Everything is sorted out now. Thanks for taking time to reply to my messages!

1 vote

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We have the same problem. Which are the small chanches in your LDAP setting that solves this problem?

Hi,
same problem in my company with  my CLM deployment for my urls regarding RTC, RRC , RQM:
Could you please explain clearly how you fixed this issue as you said it is a setting on LDAP to be changed?
Thks for your reply

Hi,


Was there a resolution posted to this LDAP Issue? We are currently experiencing a similar problem.
What settings were changed?

Thanks. 

Hi,
Can you please share the resolution for this issue? We are facing a similar one.
We have configured CLM 4.0.5 and WAS 8.5.0.1. Your help would really be helpful for us.



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Does this part of the error mean anything to you?

<object data="http://<server>/flash/getAds.swf?1" height="1" id="getAdsFl" type="application/x-shockwave-flash" width="1"> </object>

I'm wondering if your client has a Virus of some sort.
Can you try from another client and see what happens?

It might be time to call support so we can collect the various logs and such.


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And sometimes I get the below error:

Invalid path to authentication servlet.: /

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I just checked and the user is part of the JazzAdmin group. I still get the same error.

Error 403: CRJAZ1394E The user ID "abc" is not a member of any Jazz J2EE roles but must be a member of one to access the repository.

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That is a group membership issue. You should make sure the user did not get removed from the JazzAdmin group at some point.

If you are using tomcat see this post
https://jazz.net/forum/questions/82144/http-status-403-access-to-the-requested-resource-has-been-denied

If you are using LDAP you will probably need to talk to your LDAP admin to verify.

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I get this error:

Error 403: CRJAZ1394E The user ID "abc" is not a member of any Jazz J2EE roles but must be a member of one to access the repository.

Any idea what is the issue?

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If I go directly to that URL I get the same error you get without any login prompt
Try going to https://server.xyz.com:9443/jts/admin or /jts/web instead.

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RTC 4.0

The user is in the JAzzAdmins group. This problem started all of a sudden.

https://server.xyz.com:9443/jts/auth/

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Here's a technote that references the error

Also depending on the url you are accessing you can get that error if the user is not in the JazzAdmins group.
For example I can repro a similar error  using this URL  https://<server>:9444/jts/auth/authrequired  when I attempt to log in as a user that isn't in the JazzAdmins group.

If that does not help can you provide more information on the URL and version of RTC?

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Question asked: Jul 25 '12, 11:41 a.m.

Question was seen: 19,829 times

Last updated: Jun 14 '18, 2:29 a.m.

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