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Error running screen capture from the web UI - Both IE 7 and FF 5.0


John S F Lander (901838) | asked Jul 19 '12, 12:00 p.m.
After clicking on the screen capture icon then see the screen cature tool window with the link to the online Tool tip
https://jazz.net/library/article/536
when it downloads the app message received - Unabale to launch the application


Have followed the instructions on the tool tip but still doesn't work for me or another colleague. we know this must be realted to setting but cannot find what needs to change.


Comments
Millard Ellingsworth commented Jul 19 '12, 8:42 p.m.
FORUM ADMINISTRATOR / JAZZ DEVELOPER

Hi, John. Using the article as a reference, which step(s) work as described? As noted at the beginning of the article, you will need a Java installation on the system that can run Java Web Start for the applet. If the applet isn't loading, do you get any "Details" buttons or links you can follow to get additional information? "Unable to launch the application" could happen for several reasons.


Millard Ellingsworth commented Jul 19 '12, 8:43 p.m.
FORUM ADMINISTRATOR / JAZZ DEVELOPER

Oh, and which RTC version are you using?

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John S F Lander (901838) | answered Jul 20 '12, 8:16 a.m.
All steps followed in the tool hint upto
3/ no warning security message displayed.
The "Details" gives us
JAR resources in JNLP file are not signed by same certificate
"<?xml version="1.0" encoding="utf-8"?>
<jnlp spec="1.0+" codebase="https://server address/jazz/service/" >
    <information>
        <title>Rational Team Concert Screen Capture Tool</title>
        <vendor>IBM Corp.</vendor>
        <description>The Rational Team Concert Screen Capture Tool allows to attach screen captures to work items.</description>
        <icon kind="splash" href="com.ibm.team.workitem.service.internal.rest.IScreenCaptureDownloadService/splash.png" />
    </information>
    <security><all-permissions /></security>
    <resources>
        <jar href="com.ibm.team.workitem.service.internal.rest.IScreenCaptureDownloadService/capture.jar" />
        <property name="jnlp.prop1" value="aHR0cHM6Ly9nYmwwMDQ1OC5zeXN0ZW1zLnVrLmhzYmM6OTEwMy9qYXp6Lw==" />
        <property name="jnlp.prop2" value="X19zRWZNTXRhRWVHOElMWDVXZGxNTWc=" />
        <property name="jnlp.prop8" value="MTk2ODI1" />
        <property name="jnlp.prop3" value="X3NFVWtVSHhrRWVDck9jR1g2NXlDRmc=" />
        <property name="jnlp.prop4" value="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" />
    </resources>
    <resources os="Windows">    <j2se version="1.5+" />
<jar href="com.ibm.team.workitem.service.internal.rest.IScreenCaptureDownloadService/swt-352-win32.jar" /></resources>
    <resources os="Linux">    <j2se version="1.5+" />
<jar href="com.ibm.team.workitem.service.internal.rest.IScreenCaptureDownloadService/swt-352-gtk.jar" /></resources>
    <resources os="Mac OS X" arch="x86_64">    <j2se version="1.5+" java-vm-args="-d32 -XstartOnFirstThread" />
<jar href="com.ibm.team.workitem.service.internal.rest.IScreenCaptureDownloadService/swt-352-carbon.jar" /></resources>
    <resources os="Mac OS X" arch="i386">    <j2se version="1.5+" java-vm-args="-d32 -XstartOnFirstThread" />
<jar href="com.ibm.team.workitem.service.internal.rest.IScreenCaptureDownloadService/swt-352-carbon.jar" /></resources>
    <application-desc main-class="com.ibm.team.workitem.capture.internal.ScreenCapture" />
</jnlp>"

It does work when logging onto a server machine and for another colleague but cannot see where the difference in set up is

RTC version 3.0.1.1

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