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Why do I get "unassigned" as the only value in my "Escalation Level" pick list?


Ankit Jain (6423439) | asked Jul 01 '13, 4:03 p.m.
edited Jul 02 '13, 10:57 a.m. by Geoffrey Clemm (30.1k23035)

Hi,

We need some help. We have a centrally hosted RTC instance version 4.0.1.We are trying to create an issue record. In the section Escalation and attention, we have a drop down list Escalation Level we do not any option except unassigned in the list.We do have other drop down option for other project areas except this project area.


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Geoffrey Clemm commented Jul 02 '13, 10:58 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Please remember to phrase your question in the form of a question.

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Ralph Schoon (61.2k33643) | answered Jul 02 '13, 2:57 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Ankit, this is far too few information to be able to help. There are numerous reasons, why this could be the case, dependent on how you manage your projects. You could simply run with an older version of your process, that is missing values.

  1. Check the type of the attribute
  2. If it is an enumeration, check if there are enumeration literals available


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Dinesh Kumar B (4.1k413) | answered Jul 02 '13, 4:06 a.m.
JAZZ DEVELOPER
What Enumeration type does the Escalation Level attribute correspond to?

Its possible that you are using a HTTP Filtered Value Set which is failing for some reason rendering only a unassigned literal in the Escalation Level drop down.

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