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Unable to communicate with the reporting server


jean-claude vauthier (22634250) | asked Jul 09 '12, 2:21 p.m.
retagged Jul 09 '12, 2:46 p.m. by Pramod Chandoria (2.1k11120)
Hello,
  I can customize a report with Report Studio and I can launch a report from Report Studio (CLM 2012), but no way to import a custom report to launch the report from RQM.

  I try to import a custom RRDI report into QM.  Reports>Shared Reports>Import Custom Report>Browse and I get the error message: Unable to communicate with the Rational Reporting Server.

  - There is an entry (consumer inbounds) JTS-Admin
  -  The custom reports connection is set with reporting namespace "Jazz"  + the reporting URL I use to launch RRDI both for JTS and RQM

I have no error in the QM log file, but I have errors in the JTS log fil (see below).

Is there something else to check in the configuration ?

Does the reporting namespace "Jazz" corresponds to the group Jazz created within RRDI during the setup phase ?

It looks like there is a problem of access to the RRDI service related to the users as defined in the security tab of the IBM cognos Administration


Any idea ?

    Thanks  in advanced.

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2012-07-09 20:01:12,398 [        http-bio-9443-exec-145] ERROR com.ibm.team.reports.service.cognos                 - CM-REQ-4342 Une erreur s'est produite avec le client. Connecting to http://rational:9780/reporting

AxisFault
 faultCode: Client
 faultSubcode:
 faultString: CM-REQ-4342 Une erreur s'est produite avec le client.
 faultActor:
 faultNode:
 faultDetail:
    {http://developer.cognos.com/schemas/bibus/3/}exception:
                    <severity>error</severity>
                    <errorCode>cmHeaderFault</errorCode>
                    <ns1:message>
                        <messageString>CM-REQ-4159 Content Manager a transmis une erreur dans l'en-tête de réponse. L'erreur &quot;cmAuthenticateFailed CM-CAM-4005 Authentification impossible. Vérifiez la connexion au serveur d'annuaire de sécurité et confirmez les données d'identification entrées à la connexion.&quot; a été détectée dans l'en-tête SOAP de la réponse.</messageString>
CM-REQ-4342 Une erreur s'est produite avec le client.
    at com.cognos.org.apache.axis.message.SOAPFaultBuilder.createFault(SOAPFaultBuilder.java:223)
    at com.cognos.org.apache.axis.message.SOAPFaultBuilder.endElement(SOAPFaultBuilder.java:130)
    at com.cognos.org.apache.axis.encoding.DeserializationContext.endElement(DeserializationContext.java:1088)
    at org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)
    at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanEndElement(Unknown Source)
    at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
    at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
    at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
    at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
    at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
    at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
    at com.cognos.org.apache.axis.encoding.DeserializationContext.parse(DeserializationContext.java:228)
    at com.cognos.org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:699)
    at com.cognos.org.apache.axis.Message.getSOAPEnvelope(Message.java:436)
    at com.cognos.org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnderstandChecker.java:63)
    at com.cognos.org.apache.axis.client.AxisClient.invoke(AxisClient.java:207)
    at com.cognos.org.apache.axis.client.Call.invokeEngine(Call.java:2785)
    at com.cognos.org.apache.axis.client.Call.invoke(Call.java:2768)
    at com.cognos.org.apache.axis.client.Call.invoke(Call.java:2444)
    at com.cognos.org.apache.axis.client.Call.invoke(Call.java:2367)
    at com.cognos.org.apache.axis.client.Call.invoke(Call.java:1813)
    at com.cognos.developer.schemas.bibus._3.ContentManagerServiceStub.queryMultiple(ContentManagerServiceStub.java:7043)
    at com.ibm.team.reports.service.cognos.internal.CognosReportServiceHelper.getReports(CognosReportServiceHelper.java:287)
    at com.ibm.team.reports.service.cognos.internal.CognosReportService.perform_GET(CognosReportService.java:118)
    at com.ibm.team.repository.service.TeamRawService.service(TeamRawService.java:82)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:48)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:600)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
    at $Proxy275.service(Unknown Source)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.doRestService(AbstractTeamServerServlet.java:872)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:2054)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:1878)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1754)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
    at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
    at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)
    at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
    at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:68)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:133)
    at com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:154)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:581)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
    at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:336)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:736)


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One answer



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Robert Rassmann (9923) | answered Jul 12 '12, 4:31 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
I'm not sure what's happening but I did see that there are a number of tech notes for those error codes.  This one seemed the most applicable to me.

http://www-01.ibm.com/support/docview.wss?uid=swg21341553

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