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How do I automate the creation of a new defect on "rejection" of fix?


Susan Hanson (1.6k2190193) | asked Jul 08 '12, 3:29 a.m.
edited Jul 08 '12, 8:59 a.m. by Geoffrey Clemm (30.1k23035)
When a defect is fixed, the originator of the defect goes and validates that their problem has been resolved.  If it has not been, we would like a new work item to be generated when either:
1) they REJECT an approval record
or
2) (and actually preferred) they change the state of the defect to "Rejected".

I haven't found a way to have RTC automatically generate a new work item as part of this state change or approval record rejection.

Has anyone done this that could assist us?

Thanks in advance.
Susan

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Ralph Schoon (61.4k33643) | answered Jul 09 '12, 3:14 a.m.
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Susan,

as far as I am aware, there is no automation available in RTC for this today. I know that a partner (Methodpark) has created an extension that talks to their process engine, which allows such things.

If you want to implement this, your best option I think would be to implement a followup action similar to what is done in https://jazz.net/library/article/634 You would basically implement it as server side followup action and use a similar/the same API you use in the Plain Java Client Libraries.

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