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Unable to access insight reports from RTC Dashboard


VK L (8177132159) | asked Jun 07 '12, 11:19 p.m.
Hi All,
           I am getting the below errors in the cognos log. And hence unable to access Insight reports from RTC Dashboard:

 RSVP    6235    1    Audit.RTUsage.RSVP    Response    ReportService        Failure    <Message Name="CCLMessage" File="rsvpmsgs" Severity="Error" Nesting="0" ><MessageComponents  ID="0xf7fdb3b3" ></MessageComponents></Message>   
 Audit.RTUsage.RSVP    Response    ReportService        Failure    RSV-SRV-0066 A soap fault has been returned.   

Error in dashboard says:
Handler trace back: [the_dispatcher] com.cognos.pogo.handlers.performance.PerformanceIndicationHandler [the_dispatcher] com.cognos.pogo.handlers.logic.ChainHandler [service_lookup] com.cognos.pogo.handlers.engine.ServiceLookupHandler [load_balancer] com.cognos.pogo.handlers.logic.ChainHandler [lb_forwarder] com.cognos.p2plb.clerver.LoadBalanceHandler [cognosViewerChainHandler] com.cognos.pogo.handlers.logic.ChainHandler [cognosViewerHandler] com.cognos.viewer.controller.CognosViewerDispatcherHandler

6 answers



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Ali Manji (59147) | answered Jun 08 '12, 10:59 a.m.
JAZZ DEVELOPER
Hi Valli -

This technote indicates that the RSV-SRV-0066 error is quite generic...are you seeing any other errors on the cogserver.log file?  Or errors in any of the other logs suggested in the technote?

Regards,
Ali

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VK L (8177132159) | answered Jun 10 '12, 10:19 p.m.
Hi Ali,
            I also find the below lines in the log file: (Repetitive Lines)

    Failure        SecureErrorId: 2012-06-07-19:30:51.043-#1  Original Error: Handler trace back: [the_dispatcher] com.cognos.pogo.handlers.performance.PerformanceIndicationHandler [the_dispatcher] com.cognos.pogo.handlers.logic.ChainHandler [service_lookup] com.cognos.pogo.handlers.engine.ServiceLookupHandler [load_balancer] com.cognos.pogo.handlers.logic.ChainHandler [lb_forwarder] com.cognos.p2plb.clerver.LoadBalanceHandler [cognosViewerChainHandler] com.cognos.pogo.handlers.logic.ChainHandler [cognosViewerHandler] com.cognos.viewer.controller.CognosViewerDispatcherHandler
172.31.56.125:19080    4228    2012-06-07 19:30:49.793    +8    547BFDB9FC862D2D90AED1C0649760556DD5E6F0    dyjdllv444dhjq224v9swqd94jww9qwwlG242Mlh    dyjdllv444dhjq224v9swqd94jww9qwwlG242Mlh        4212    RSVP    6235    1    Audit.RTUsage.RSVP    Response    ReportService        Failure    RSV-SRV-0066 A soap fault has been returned.   
172.31.56.125:19080    4228    2012-06-07 19:30:53.886    +8    547BFDB9FC862D2D90AED1C0649760556DD5E6F0    lqM8hGwM4lq2My8w98l8CCwCMqq99vj4yy9Gljy2    lqM8hGwM4lq2My8w98l8CCwCMqq99vj4yy9Gljy2        4212    RSVP    6235    1    Audit.RTUsage.RSVP    Response    ReportService        Failure    RSV-SRV-0066 A soap fault has been returned.   
172.31.56.125:19080    7436    2012-06-07 19:30:53.918    +8                    WebContainer : 0    caf    2047    1    Audit.dispatcher.caf    Request            Failure        SecureErrorId: 2012-06-07-19:30:53.918-#2  Original Error: Handler trace back: [the_dispatcher] com.cognos.pogo.handlers.performance.PerformanceIndicationHandler [the_dispatcher] com.cognos.pogo.handlers.logic.ChainHandler [service_lookup] com.cognos.pogo.handlers.engine.ServiceLookupHandler [load_balancer] com.cognos.pogo.handlers.logic.ChainHandler [lb_forwarder] com.cognos.p2plb.clerver.LoadBalanceHandler [cognosViewerChainHandler] com.cognos.pogo.handlers.logic.ChainHandler [cognosViewerHandler] com.cognos.viewer.controller.CognosViewerDispatcherHandler
172.31.56.125:19080    4228    2012-06-07 19:31:00.652    +8    547BFDB9FC862D2D90AED1C0649760556DD5E6F0    vsvswlvwGhqvvl2ssjvdy4q92vv9dq48v2q4yMll    vsvswlvwGhqvvl2ssjvdy4q92vv9dq48v2q4yMll        4212    RSVP    6235    1    Audit.RTUsage.RSVP    Response    ReportService        Failure    RSV-SRV-0066 A soap fault has been returned.   
172.31.56.125:19080    7436    2012-06-07 19:31:00.668    +8                    WebContainer : 1    caf    2047    1    Audit.dispatcher.caf    Request            Failure        SecureErrorId: 2012-06-07-19:31:00.668-#3  Original Error: Handler trace back: [the_dispatcher] com.cognos.pogo.handlers.performance.PerformanceIndicationHandler [the_dispatcher] com.cognos.pogo.handlers.logic.ChainHandler [service_lookup] com.cognos.pogo.handlers.engine.ServiceLookupHandler [load_balancer] com.cognos.pogo.handlers.logic.ChainHandler [lb_forwarder] com.cognos.p2plb.clerver.LoadBalanceHandler [cognosViewerChainHandler] com.cognos.pogo.handlers.logic.ChainHandler [cognosViewerHandler] com.cognos.viewer.controller.CognosViewerDispatcherHandler
172.31.56.125:19080    4228    2012-06-07 19:31:01.308    +8    547BFDB9FC862D2D90AED1C0649760556DD5E6F0    qMsqvjdMl2y8dCdvqdljhjMs8C98qj24j282y2Cv    qMsqvjdMl2y8dCdvqdljhjMs8C98qj24j282y2Cv        4212    RSVP    6235    1    Audit.RTUsage.RSVP    Response    ReportService        Failure    RSV-SRV-0066 A soap fault has been returned.   
172.31.56.125:19080    7436    2012-06-07 19:31:01.324    +8                    WebContainer : 1    caf    2047    1    Audit.dispatcher.caf    Request            Failure        SecureErrorId: 2012-06-07-19:31:01.324-#4  Original Error: Handler trace back: [the_dispatcher] com.cognos.pogo.handlers.performance.PerformanceIndicationHandler [the_dispatcher] com.cognos.pogo.handlers.logic.ChainHandler

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Ali Manji (59147) | answered Jun 11 '12, 9:07 a.m.
JAZZ DEVELOPER
Hi Valli - could you also describe your environment further?  OS/DB Server/Insight version?

Can you attach WAS SystemOut.log as well?

Here is a shot in the dark to something similar to what your experiencing: http://www.ibm.com/developerworks/forums/thread.jspa?messageID=14429160

Thanks.

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VK L (8177132159) | answered Jun 11 '12, 10:08 p.m.
Hi Ali,
           The problem occurs rarely...I restarted WAS 2 times and then the connection worked fine.

Currently, we are able to access. Both insight and db2 are on the same machine. WAS is the app server. Insight version is 1.1. WAS is v7. Cognos is v10. DB2 is v9.7.500.702.

Thanks.

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VK L (8177132159) | answered Jun 11 '12, 10:12 p.m.
Hi Ali,
            WAS Server sysout log contains the below messages:

[6/12/12 7:00:04:402 SGT] 00000036 HttpMethodDir I org.apache.commons.httpclient.HttpMethodDirector executeWithRetry I/O exception (java.net.ConnectException) caught when processing request: Connection refused: connect

[6/12/12 7:00:04:402 SGT] 00000036 HttpMethodDir I org.apache.commons.httpclient.HttpMethodDirector executeWithRetry Retrying request


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Ali Manji (59147) | answered Jun 12 '12, 8:47 a.m.
JAZZ DEVELOPER
Hi Valli -

Have you applied the 3 hotfixes for Insight 1.1 -> https://jazz.net/downloads/rational-insight/releases/1.1?p=allDownloads

Unfortunately, the portions of the logs do not shed too much light on the nature of the problem.  Are you in a position to raise a PMR to get a more thorough investigation started?

Regards,
Ali

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