Error connecting to the server using RQMExcellImporter

I would recheck your username/password. If correct, check your public URI at https://<hostname>:9443/qm/admin. Are there any unique characters in the hostname/username/password?

Hi Paul, I am using the IBM cloud (with default CLM solution installed) so I have checked the public URI "Trusted client authorization URIs" value and and the current value by default installation is blank.

So I assume this is the problem, because testing the same Excel Import utility with another RQM instance which has a value for the public URI works.

Can I add manually a value for the public URI to have the Excel import utility working? The customer is evaluating the CLM solution using this public cloud and I don't want to break the installation adding manually this value to the public URI. Changing this value would have any other collateral effect and other functionalities of the CLM solution may stop working?

Thanks,

Ana

Yes, that may be the issue. However, it appears the RQM Excel/Word Importer does not fully support RQM cloud deployments. You can open a RQM defect (https://jazz.net/jazz02/web/projects/Rational%20Quality%20Manager#action=com.ibm.team.workitem.newWorkItem).

Hi Ana,
would you please give us a IBM cloud link with CLM solution installed? so we can take a look to see if there can be some work around for you currently.

Hi Paul, I am using the IBM cloud (with default CLM solution installed) so I have checked the public URI "Trusted client authorization URIs" value and and the current value by default installation is blank.

So I assume this is the problem, because testing the same Excel Import utility with another RQM instance which has a value for the public URI works.

Can I add manually a value for the public URI to have the Excel import utility working? The customer is evaluating the CLM solution using this public cloud and I don't want to break the installation adding manually this value to the public URI. Changing this value would have any other collateral effect and other functionalities of the CLM solution may stop working?

Thanks,

Ana

I have sent you a separate email with link, user and password details to access the IBM cloud with the CLM solution installed due to confidential reasons.

Thanks,

Ana

To close out this thread, https://jazz.net/jazz02/resource/itemName/com.ibm.team.workitem.WorkItem/68272 was opened but resolved as 'works for me' using the RQM 3.0.1.3 Excel/Word Importer.