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Thoughts on Different Totals Showing?

Hi Guys,

I've got a strange problem where users in one community are seeing different numbers of assets available for viewing. It sounds simple, like maybe some assets are restricted, or users are in different groups with different visibility or they are seeing different versions grouped together or not...but I've run through all the easy answers and haven't found the source of the problem.

I have 3 users who all have Producer (and thus, Consumer) access in the same community. When they go to the Search screen and select their community one person sees 28 assets, another sees 27 assets and another see 13 assets showing.

They have exactly the same rights and all of the assets are using the same lifecycle which hides assets in Draft from being seen.

I've ascertained that the 27 versus 28 is a result of one person having a Draft asset that the others can't see, but the person seeing only 13 assets is a total mystery.

I've had them try clearing their browser cache and I've tried removing them from the group that gives them access and defaulting permissions for the entire community to Consumer. Nothing has changed. For some reason, they just can't see all of the Approved assets in their community and I can't find any setting that should be restricting it.

Is there anything you can think of that I might have missed? It's a puzzler. I'm using version 7.5.1.

Thanks,

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Hi,
BTW, by bypassing the web server were you able to diagnose the original problem of why some users had different access than others?

Thanks,
Rich

Hi Rich,

I'm starting to wonder if it wasn't a browser cache issue. After I did a bunch of investigation the user reported that the problem "went away". I'm still following up to be sure, but suddenly they are able to see twice the approved assets that they saw before.

Ah well.... at least I resolved the permissions report concern.

Thanks for the help.

A quick followup. On further investigation I found at least one case where a Community Admin customized a lifecycle and inadvertently turned on Override All in the Approved state. I've had them fix that.

Cheers...

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Question asked: Apr 26 '12, 6:31 a.m.

Question was seen: 14,094 times

Last updated: Apr 26 '12, 6:31 a.m.

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