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question asked: May 10 '10, 8:25 p.m.
question was seen: 7,705 times
last updated: Feb 27 '13, 11:15 a.m.

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Configuration error

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m sawires (146●3●26●8) | asked May 10 '10, 8:25 p.m.
Hi,
I'm getting a configuration error when I launch http://localhost:13080/ram.
It was working fine until now; I'm not sure what happened. When I go to http://localhost:13080/ram/admin/repository/configuration.faces I don't see any error. Is there a log somewhere to tell me more about this config error? How should I go about to debug this?
Thanks in advance for your help.

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Rich Kulp (3.6k●3●8) | answered May 11 '10, 9:44 a.m.
FORUM MODERATOR / JAZZ DEVELOPER
If you are 7.2 or above make sure your internal RTC that RAM uses is up
and running and no passwords timed out.

Typically when you get to the configuration page from something like
this no errors will be shown until you hit save. Try hitting save and
see if it comes up with errors.

Rich
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m sawires (146●3●26●8) | answered May 12 '10, 9:03 a.m.
Thanks for the reply. The RTC is up and running at: https://localhost:13443/jazz
When I hit save I get this error but I haven't changed RTC server. I'm connecting to the same RTC server.... 
Trying to connect to a different Rational Team Concert server than was previously connected to. This will cause failures with asset life cycles. Please try to connect with original server.

The IBM Rational Team Concert server was not accessed.


Any way to debug it as I don't want to re-install everything again... Is there a log somewhere to see what's happening?

Thank you.
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Rich Kulp (3.6k●3●8) | answered May 12 '10, 11:15 a.m.
FORUM MODERATOR / JAZZ DEVELOPER
Unfortunately there are no debug messages. But this is typically due to
either a problem with RTC or with the license server.

Rich
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Rajasimhan Mandayam (381●1●14●4) | answered May 12 '10, 11:35 a.m.
JAZZ DEVELOPER
Unfortunately there are no debug messages. But this is typically due to
either a problem with RTC or with the license server.

Rich


From an earlier post of yours it appears you did try to point to an external RTC server. Thats what caused the problem.

My recommendation is to reinstall (with new databases) and point to the internal RTC server.

Please try to use the 7202 version of RAM. You can get them from

http://www-01.ibm.com/support/docview.wss?uid=swg24026093&rs=0&cs=utf-8&context=SSUS84&dc=D400&loc=en_US&lang=en&cc=US
Comments
Jorge Iglesias commented Feb 27 '13, 10:42 a.m. | edited Feb 27 '13, 10:45 a.m.

Rajasimhan Mandayam,

This means that you can not change external RTC?

Once installed RAM with an external RTC, can change to another external RTC?

Rich Kulp commented Feb 27 '13, 11:15 a.m.
FORUM MODERATOR / JAZZ DEVELOPER

No you can't change to another RTC. There is a lot of information stored in the RTC that RAM uses that must be in-sync with the RAM databases. Pointing to a different RTC will cause your assets to not work correctly because workflows, lifecycles, states, history, and etc. are all stored in the RTC.

You can move the old RTC to a new host address and then change RAM's configuration to point to it, but it must be the same physical RTC databases that the RTC installation was using before.

Note: This is for RAM pre-7512. That RAM uses RTC 2.0.0.2. RTC 2.0.0.2 can be easily moved to a new host address. RAM 7512 and later will use RTC 4.0.1. This version of RTC can be moved to a new host address but it requires running some manual RTC programs to do this. It can't just be given a new host address.

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m sawires (146●3●26●8) | answered May 12 '10, 11:59 a.m.
Ok thank you - I'll re-install then.

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